Address(240007T)
United Kingdom-Cambridgeshire-Cambridge | Full-time | Permanent | Mixed Shift
Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Certified International Specialists
From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this o
ur Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently. Our Values
Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;
- Head: Being Results Orientated & Leveraging Strengths
- Heart: Providing Purpose & Having and Creating Trust
- Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities
In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.
Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!
Tasks and Responsibilities
A Sales Administration Support is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments. This position is part of the DHL Express International sales team. It is an inside sales/sales support administration position, consisting of customer support and account management responsibilities. To be a successful Sales Administration Support you will be required to apply comprehensive knowledge and thorough understanding of concepts, principles and technical capabilities to perform varied tasks and projects. You will develop technical solutions to a wide range of difficult problems and provide solutions which are innovative and consistent with DHLs objectives.
- Manage day to day relationships with existing customer accounts
- Provide overall sales support and administrative support
- Resolve customer issues and manage operational issues
- Liaise with internal and external customers for stock requests and new item setups
- Manage marketing/sales programs such as custom catalogs and/or inserts
- Construct purchase agreements
- Identify upsell/cross-sell opportunities
- Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
- Adhere to customs / import / export procedures as applicable
- Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
- Competitive salary
- Eligibility to participate in performance related bonus schemes
- Generous holiday entitlement increasing with years completed service
- Company pension scheme with excellent contribution rates
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
- Discounted Health Assessments
- Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
- Excellent training and development opportunities with a strong focus on internal promotion
Your Profile - Skillsets and Attributes
- Strong written and verbal communication skills
- Strong problem-solving skills
- Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
- Customer service, problem solving and analytical skills
- 1-2 years sales admin experience
What’s Next?
- Apply now and upload your CV online.
- If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Posting Legal Entity DHL International (UK) Limited
