Sales Administrator

The Role:

We are looking to recruit a Sales Administrator to work in our Sales Operations Team based in the Midlands Hub. Reporting to the Head of Sales Operations you will be responsible for the administration of customer accounts, including applying customer promotions, free service and general record keeping. You will also be responsible for checking compliance of sales, with regard to checking paperwork and monitoring processes from the sales teams.

Role Responsibilities:

• Contact Customers post grace period who have placed and order but not scheduled an installation for efficient maximisation of the installation calendar.
• Contact customers who have ordered via our web portal to ensure they are onboarded efficiently.
• Contact customers who have cancelled an order via the portal to check reason for cancellation and offer assistance if it is due to customer journey issues and try and secure the order and installation booking.
• Maintain compliance of sales inputted via the sales teams.
• Participate in team meetings, training and activities.
• Use personal judgement and initiative to develop effective and constructive solutions to challenges in the customer onboarding process

Skills and Requirements:

• Scheduling experience in a fast-paced environment.
• Confident liaising with Customers.
• Fully conversant with Microsoft Office packages.
• A positive approach to work.
• Excellent organisation skills.
• The ability to work well under pressure.
• Be IT literate with good presentation skills.
• Developed negotiation, communication, and people management skills.

Job Type: Full-time

Salary: £26,000.00-£28,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Newcastle-under-Lyme: reliably commute or plan to relocate before starting work (required)

Experience:

• administration: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Newcastle-under-Lyme