Sales Administrator

The NSG Group is one of the World’s largest manufacturers of glass and glazing products for Architectural, Automotive and Technical Glass sectors.

We’re now seeking a Sales Administrator to join our Customer Services team – someone to help maintain and improve customer service.

Providing a welcome and timely response to customer queries via telephone and email, you will provide order confirmations, proof of delivery documentation and other post order communication as requested and contribute to the achievement of high-level service KPI targets in relation to customer needs. You will work with the Customer Services Manager to receive, process and resolve all customer claims and complaints through the claims and complaints management system and work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting sector.

As our Sales Administrator, you’ll also achieve lead time targets for order processing to release to distribution for our enquiry handling. You’ll ensure customer logistics data is maintained accurately, and coordinate communications with customers and internal and external departments.

This role has the potential to influence the successful supply to customers of Pilkington Nottingham, and impact on cost effective operations within the Architectural UK & Ireland business.

Therefore, this role would suit someone with strong communication skills, able to communicate effectively with both internal and external customers and maintain and build vital relationships. Friendly and outgoing, you’ll be able to organise and prioritise workloads to meet deadlines and be able to identify issues requiring timely resolution. You’ll also be able to work under pressure either on your own initiative or as part of a team. Experience of SAP or other similar business systems would be an advantage, but not essential, as full training will be provided.

Salary & benefits

• Salary £23,750 - £25,000 per annum
• Working hours are 37.5 hours per week, Monday to Friday, 08:30 until 17:00 with one hour unpaid lunch break.
• Site bonus scheme (not guaranteed).
• 22 days holiday per year, plus declared public holidays.
• Pension scheme.
• Cycle to work scheme.
• Employee benefits
• Free car park.