Sales Administrator, creative homewares business

We are looking for a driven and motivated Sales Administrator to join a well-established and very successful brand to provide outstanding customer service to their retail accounts. This company sells their award-winning products to leading retailers both here in the UK and globally, and are market leaders in their field.

As a Sales Administrator, you’ll be a crucial part of this company’s customer service team, working closely with their major retail accounts and providing exceptional customer experience. If you’re someone who is highly organised, service driven, and communicates like a pro – this could be the role for you!

This role is all about diving into the hustle and bustle, taking on responsibility and fresh challenges every day, and looking at ways to innovate and work smarter. You will be part of a fantastic, supportive team, and joining a thriving, award-winning business where there is always lots of opportunities for career growth and progression.

Key responsibilities for this Sales Administrator role include:

• Reporting into the Key Account Manager, being the first point of contact for retailer accounts, answering calls, and swiftly resolving any queries
• Creating trade customer quotes and raising sales orders
• Tracking stock and deliveries, ensuring all projets are on-track and in line with agreed dates, flagging any issues with the relevant teamss as needed, and updating project schedules
• Working closely with the account coordinators across requests from retail customers
• Raising specifications for customers, checking any supplier manauls, and communicating packaging and logistical requirements to the wider team
• Handling sample dispatches, ensuring the Key Account Manager has reviewed and fedback
• Having a curious mindset – taking the initiative, working indepentadently, and looking at ways to improve and streamline processes and ways to improve service to customers
• Weekly sales and forecasting reports
• Ad hoc adminstraion tasks to support the wider team as required

Experience & skills required for this Sales Administrator role:

• Customer service experience within a B2B / trade sales environment
• A background within a consumer products industry an advantage, but not essential
• Strong communication skills, with the ability to form excellent working relationships both internally and externally, domestic and oversees
• Flexible, driven and highly organised
• Brilliant multi-tasker with the ability to manage multiple deadlines simultaneously
• Experience handling a variety of administrative tasks, and a detail ordiented nature
• Proactive person, who thrives in a fast-paced role and busy working environment
• Solid Microsoft Office skills
• A flexible approach with a positive outlook, and a team player!

– Must drive & have access to a car due to office location – 

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