Sales Administrator

Job Advert

Job Description: Sales Administrator

Reporting to: Head of Sales

Hours: Full time, 37.5 hours per week

Location: Micheldever, Winchester

Compensation: £25,000 -£28,000 (dependent on experience)

Job Summary:

The Sales Administrator is responsible for supporting the Sales Team in growing their partner base. Working closely with one of our Business Development Managers, you will be expected to effectively develop and manage partners, as well as onboard new partners, with a strong focus on delivering the exemplary level of service that S:CRAFT prides itself upon. You will create and distribute accurate and up-to-date business reports to the rest of the Sales team, allowing them to identify areas for focus and improvement. You must be a confident communicator, passionate about collaborating with a team to provide an excellent level of customer service. Previous experience within a similar role or sales environment would be beneficial.

Key Responsibilities:

1. Assist with the management and growth of regional territories.

• Communicate confidently via email and phone, to form strong and lasting relationships with our current partner territories, based on trust and excellence of service.
• Address all queries in a timely and professional manner.

2. Support the onboarding of new partners across all territories.

• Assist the Business Development Manager in onboarding new clients, ensuring that they have a positive experience with the Company.

3. Communicate with the wider Sales Team to resolve queries and complaints.

• Notify the relevant Business Development Manager of any complaints raised by partners.
• Submit possible solutions for consideration, and communicate these to the partners as appropriate.
• Identify trends in queries and complaints, and consider how we can improve our service.

4. Data and Reports

• Regularly create up-to-date reports, pulling together relevant data that Business Development Managers can use to inform their approach and decision making.
• Ensure that Business Development Managers have access to key data and reports.

5. Source and identify potential partners and make the first contact.

Qualifications & Skills:

Essential

• Previous experience in a busy customer service environment. Has a solid understanding of and commitment to customer service excellence.
• Proven ability to build excellent relationships with customers, founded on trust, professionalism, and excellence of service.
• Exceptional communication skills: confident communicating via all mediums, and a highly personable phone manner.
• Excellent administrative capabilities: data entry, record management, and reporting.
• Excellent IT skills: confident using Word, Excel, PowerPoint, Outlook.
• Proven ability to pay exceptional attention to detail at all times.
• Highly methodical, organised, and thorough in your approach.
• Proven ability to effectively balance different responsibilities, remaining calm and professional when under pressure.
• Positive attitude and a team player: committed to making positive contributions to the team, and enjoys collaborating with others.
• Able to work both as part of a team and using your own initiative.
• Keeps up-to-date with policies and information relating to the industry and company, ensuring that decisions are well-informed and compliant.
• Confident placing outbound calls.
• Rapport building skills are essential for this role.

Desirable

• Some familiarity with the home furnishings industry, in particular blinds and/or shutters.
• Previous experience of working in a sales environment.
• Previous experience in using a CRM.
• Previous experience of working as part of a sales team / as a first point of contact / receptionist.
• Willingness to accept ownership of an issue and ability to methodically progress an issue to a conclusion.

Benefits:

• 25 days’ annual leave (plus bank holidays).
• Access to a competitive benefits package, including reimbursement for certain medical appointments, and discounts on retail and gyms.
• 9% employer pension contribution.
• Hybrid working following the successful completion of training.