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Form of work2020 Recruitment are working with a well established family manufacturing business in Fife who are looking to add an experienced Sales Support Administrator on a permanent basis to their growing team in a fast paced environment.As the sales Support Administrator you will be the main point of contact for their clients and must have a positive, can do attitude with excellent attention to detail and be a team player.The role will entail working in support of the Sales team with knowledge of production schedules and stock management.This role is crucial to the effective and timely fulfilment of sales orders, stock allocation and sales logistics.The role requires previous experience in the following key tasks and responsibilities to be able to hit the ground running while learning and understanding about our clients' business.Key Accountabilities:* Manage a portfolio of customer accounts, developing strong client relationships* Record and confirm orders and enquiries received by e-mail, telephone, mail or through personal customer contact* Ensure orders and invoices are accurate* Arrange stock transfers in daily liaison with third-party logistics fulfilment* Communicate effectively with customers and colleagues, providing advice and support on an ongoing basis* Track and expedite order activity and alert appropriate staff of any potential delivery problems* Liaise with the Production Manager to maintain appropriate stock levels to ensure customer requests are fulfilled on time* Management of a variety of customer complaints and issues, and act as the communication link between customers and sales staff to ensure responsiveness* Ensure seamless integration of multiple customer systems to our internal ERP* Maintain KPIs* Daily, weekly, and monthly sales reports, mainly stock sheets to keep the Sales Team Stock accurate at all times* Perform administrative duties as requiredThe Candidate:* Previous experience working in a similar Sales Administrator position within a Manufacturing, Supply Chain and/or Distribution environment* Exceptional customer service and relationship management skills* The ability to use your initiative, plan your workload and work unsupervised* Knowledge of SAP or similar accounting software* Confident IT skills which should include MS Office - Word, Excel, and CRM and/or ERP systems* Able to communicate effectively - written and verbal* Solid organisation and multi-tasking skills* Ability to meet strict deadlines* Experience of handling exports would be advantageous ( export and shipping documentation to meet deadlines: EHC Certificates, CoO, Vet inspection )
