Sales Administrator/Sales Advisor

Sales Advisor/Sales Administrator

Salary: 23,000 - 25,000

Location: Brierley Hill - Dudley

Mon - Fri (No Weekends)

Purpose of job:

To co-ordinate and administer sales activity within the Sales office in line with the companies objectives and strategies.

To support customers and field sales staff in regard of their daily interaction with the company.

To ensure the daily smooth flow of paperwork in respect of live and closed orders, including a free flow of information to all departments

Primary Objectives:

1. To be aware of branch performance targets and strategy and to help achieve these.
2. Ensure all orders are administered professionally, efficiently and to the customer's specific requirements.
3. Develop business relationships with customers as part of the company's strategy of consolidation and growth.
4. Identify and exploit additional sales opportunities through adding value to orders and promoting new products or services.
5. Undertake customer's tele-contacting campaigns as required.
6. Liaise with field sales in order to provide a team approach to customer service.

Core Duties:

1. Punctual timekeeping and attendance.
2. Conduct yourself in a responsible manner and help promote a good working environment and team atmosphere.
3. Maintain a clean and tidy work area.
4. Show courtesy towards colleagues, customers and suppliers.
5. To listen to customer complaints and criticisms and offer a speedy resolution.
6. Serve of the Trade Counter as required.
7. Liaise as necessary with all other departments, in particular Field Sales and National Distribution Centre.
8. Expedite and progress customer orders and enquiries working closely with product suppliers.
9. Produce and follow up customer quotations as requested.
10. Customer visits as appropriate to support or cover for Field Sales or in respect of stock management agreements.
11. Customer deliveries as necessary.
12. Participate and exploit all sales promotions to the full.
13. Complete all paperwork in a tidy and legible manner to an agreed timescale.
14. To be competent in the use of the companies computer programmes in regards of the sales office functions.
15. To be available for attendance of training courses deemed appropriate for the individuals' position development.
16. Make recommendations and suggestions to improve the efficiency and effectiveness of the department.
17. To assist other branches, where necessary, for the purpose of staffing, advice or customer enquiry
18. Abide by company rules.

Additional tasks designed to achieve increased sales in line with the company's objectives and values.

Competencies:

Delivering the Customer Proposition

Teamwork & Co-operation

Working Method

Planning & Organisation

Self Confidence

Professionalism

Self-Development

Please apply for the role by submitting your CV or email