Sales and Customer Relations Associate

Job Title: Sales and Customer Relations Associate

Company: S.F. International Ltd.

Location: Unit 73 BizSpace Business Park, Kings road, Tyseley, Birmingham, B11 2AL

Hours: Part-time, 09:00 AM to 4:30 PM (with flexibility as needed)

Salary: Competitive

Overview:

S.F. International Ltd. is seeking a dynamic and Customer-focused individual to join our team as a Sales and Customer Relations Associate. This role primarily involves engaging with clients to address enquiries, provide technical support, and maintain positive relationships with both clients and suppliers. The ideal candidate will possess excellent communication skills, a professional demeanour, and a commitment to delivering exceptional service.

Key Responsibilities:

1. Sales and Customer Support:

- Respond promptly and professionally to client enquiries via phone, email, and in-person.

- Assist clients in understanding product offerings, features, and benefits.

- Handle technical queries with accuracy and efficiency, escalating complex issues as necessary.

- Act as a liaison between clients and internal departments to ensure smooth resolution of enquiries and concerns.

2. Relationship Management:

- Cultivate and maintain strong relationships with clients and suppliers to foster long-term partnerships.

- Proactively identify opportunities to enhance customer satisfaction and loyalty.

- Gather feedback from clients to inform product improvements and service enhancements.

3. Order Management:

- Coordinate with logistics teams to ensure timely delivery of goods to clients.

- Receive and inspect delivered goods, verifying accuracy and quality.

- Notify clients promptly upon receipt of goods and address any discrepancies or issues.

4. Training and Development:

- Participate in training sessions to develop product knowledge and Customer service skills.

- Stay updated on industry trends, market developments, and company policies.

5. Administrative Tasks:

- Utilise Microsoft applications proficiently to manage client records, process orders, and generate reports.

- Maintain accurate documentation of client interactions and transactions.

- Assist in general administrative duties as needed.

Qualifications:

- Confident and well-spoken professional with excellent interpersonal skills.

- Strong customer service orientation and a genuine desire to help others.

- Ability to thrive in a fast-paced environment and multitask effectively.

- Proficiency in Microsoft applications, with advanced skills in Word, Excel, and Outlook.

- Fast and accurate typing skills to handle high volumes of communication efficiently.

At S.F. International Ltd., we offer a supportive work environment, opportunities for growth, and comprehensive training to help you succeed in your role. If you are a proactive and Customer-centric individual with a passion for Sales and service excellence, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: £11.44-£12.44 per hour

Expected hours: 24 – 26 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Flexitime

Supplemental pay types:

• Performance bonus

Application question(s):

• Describe a situation where you had to adapt to a fast-paced work environment. How did you manage your workload and priorities?
• What do you see as the most challenging aspect of this role, and how do you plan to overcome it?
• Where do you see yourself professionally in the next few years, and how does this role fit into your career goals?

Education:

• Diploma of Higher Education (preferred)

Experience:

• Retail sales: 3 years (preferred)
• Customer service: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Application deadline: 20/05/2024