Sales And Marketing Assistant

Job description

London Fire Solutions Ltd
Hours: 40 hours per week

Contract type: full time

Main responsibilities:

We are looking for a versatile and confident individual to undertake a Sales and Marketing Assistant role for a rapidly growing passive fire company

You will be required to provide support in speaking to the general public, by fielding calls and sending emails. Work around both customers and the general administrative needs of the company.

We would note that the general divide in terms of Sales And Marketing would be 60% Sales And 40% marketing. This may change depending on workflow and seasonal changes.

You will primarily be fielding customer enquiries, dealing with initial contact with customers and supporting team members in dealing with the sales process from initial contact to closing a sale with a customer.

You will assist team members with the promotional calendar including identifying products to promote, the design of the material and building campaigns on all social media platforms.

You will be responsible for attending prospective jobs to gather images, videos etc for social media purposes.

Supporting team members by identifying and creating content for our website, customer portal and social media.

Complete market and competitor research including looking at market trends. Using Google Analytics and website statistics to produce reports

Whilst the role requires different skills, we are confident that the right individual with good time-management will be able to perform the above duties to a high standard.

Essential experience & skills:

- A thorough knowledge of and interest in social media and the ability to come up with original, engaging content.

- Excellent communication skills, with confidence speaking to customers on the phone and by email.

- Willingness to learn and attention to detail.

- Experience of working within a customer service environment and delivering service excellence.

- Ability to organise and prioritise own workload.

- Confident and capable in Microsoft Office, including Word, Excel and Outlook.

- Excellent level of written English.

Duties:

- Answering calls from customers and providing advice as your knowledge and experience grows.

- Inputting client details into an online database to track customer details and job progress.

- Creating appointments for sales advisors.

- Visiting customers at their premises.

- Sending invoices to customers and maintaining relationships.

- Create social media posts

- Data entry/admin role.

- Create and schedule posts on socials.

- Market research, creating content.

- Liaising with external suppliers.

- Sales lead generation.

We want someone that is friendly, communicative and enjoys a challenge. This is an opportunity to work for a fast-growing company with excellent career progression available as your skills and experience develop with the business.

Job Type: Full-time

Salary: 22,000.00- 25,000.00 per year

Benefits:

• Company discount scheme
• Death in service

Schedule:

• Monday to Friday

Experience:

• Digital marketing: 3 years (preferred)
• Direct sales: 1 year (preferred)
• Administration: 1 year (preferred)

Work Location: In person