Sales And Marketing Assistant

Company Overview: With over 25 years’ experience providing care and education for children, the Alphabet House have grown since inception from the founding setting based in Stratford to now having multiple thriving nursery schools across London including our site in Enderby Wharf, Greenwich. Our teaching philosophy is based on the Early Years Foundation Framework with core Montessori principles giving each child the tool to achieve their full potential.

Job Description:

As a Sales and Marketing Assistant, you will play a crucial role in building and nurturing relationships with our families, from the initial inquiry through to their start date. This position requires a professional with a knack for communication, both digitally and in person, to ensure our families receive industry-leading customer care and support.

Key Responsibilities:

• Communication Management: Handle inquiries through telephone, email, web, and social media platforms, ensuring a timely and professional response.
• Customer Service Excellence: Provide unparalleled customer service, including customer listening tasks, to understand and meet our families' needs effectively.
• Diary and Email Management: Organize parent visits through careful diary management and maintain active engagement with new and existing families via email exchanges.
• Relationship Building: Perform follow-up calls to our existing customer base to reinforce our commitment to their satisfaction.
• Sales Support: Promote Open Days and other events, contributing to the company's Sales and Marketing efforts.
• Reporting: Prepare and present daily, weekly, and monthly reports on customer engagement and satisfaction metrics.
• Continuous Learning: Participate in ongoing training and development programs to enhance knowledge of internal systems and improve skill sets.

Skills & Qualities:

• Great Telephone Manner: Exceptional communication skills over the phone.
• Social Media Savvy: Proficient in creating engaging content and managing platforms for digital marketing.
• Customer Service Experience: Proven track record in customer service, with the ability to maintain high customer satisfaction.
• Organisational Skills: Strong capability in managing schedules, emails, and reporting tasks efficiently.
• Team Player: Ability to work collaboratively within a team to achieve common goals.
• Knowledge of Day Nursery Environment: (Preferred) Familiarity with the day nursery sector or willingness to learn.
• Marketing: Managing social media accounts .

Benefits:

• Bonus Scheme: Participation in a bonus-related scheme, rewarding exceptional performance.
• Flexible Working Hours: Opportunity to manage work-life balance with flexible working hours.
• Professional Development: Access to continual training and development opportunities to advance your career.

How to Apply:

If you are passionate about providing exceptional customer service and thrive in a dynamic, supportive environment, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the perfect fit for the Sales and Marketing Assistant role at Alphabet House Nursery.

Job Types: Part-time, Permanent

Salary: £8.60-£11.44 per hour

Expected hours: 20 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Experience:

• Sales: 1 year (preferred)

Work Location: In person