Sales Consultant

Job Introduction

• Sales Consultant
• Customer Service & Sales Department
• Lytham St Anne's, Lancashire 
• Permanent 37.5 per week across 7 days, within the department opening hours of 9am - 8pm
• Salary: £23,129.90 per annum + excellent benefits
• Close date: Sunday 7th July
• Informal chats: W/C 8th July
• Interview dates: W/C 15th July

An exciting opportunity has arisen for a passionate and results-driven Sales Consultant to develop a luxury retail career with an award-winning family owned jeweller at our Customer Service department at our Beaverbrooks Head Office in Lytham. 

Shift patterns between the hours of 9am-8pm, Monday to Sunday and will be published 8 weeks in advance.

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:

• UK's 3rd Best Large Company to Work For – Best Companies 2023 – based on employee feedback (We’ve been in the top 10 for the last 5 years)
• Retail's Best Company to Work For - Best Companies 2023
• 3 star accreditation from Best Companies for the 18th year running, which reflects 'world class' levels of workplace engagement.
• ‘The Happiest Place to Work’, in partnership with Retail Trust, at the Retail Week Awards 2023

AMAZING BENEFITS FOR AMAZING PEOPLE

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, some of the benefits we offer include:

• Great office profit share bonus
• Outstanding colleague discounts which extend to your family & friends
• Free car parking
• Wellbeing scheme
• Contributory Pension & Life Assurance
• Regular social events - including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
• Free eye test every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Employee & family support & counselling – Retail Trust

KEY RESPONSIBILITIES 

As a Sales Consultant at Beaverbrooks, you’ll enjoy passionately selling stunning diamonds, jewellery and watches to our customers over the phone, webchat and email. This also includes handling of price promises through our website. 

It means you’ll be creating moments that will last a lifetime—for every customer, every time.

You’ll know how to encourage love and appreciation for our products, by knowing each one of them and what makes them special. 

When listening to customers, you’ll understand their needs and how much they’d like to spend on something really special, so you can help them find the perfect item for their occasion.

Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.

We’re realistic about people’s goals. We let you know how well you’re doing so you can grow your skills and help grow the business—and so that we can reward you properly when you achieve targets and other key performance indicators. 

Learning & Development is a key part of this role to ensure that your brand and product knowledge is up to date to ensure the customer receives the best possible advice. 

THE IDEAL CANDIDATE 

ESSENTIAL SKILLS

• Experience of and passion for delivering excellent customer service within a customer-facing role
• Results driven  
• Excellent verbal and written communication skills 
• Good rapport building skills and the ability to be adaptable 
• Self-motivated with the ability to prioritise and manage own workload 
• Good questioning and negotiating skills 
• Active listener 
• Assertive 
• Good decision-making skills 

DESIRABLE SKILLS 

• Previous experience of a similar role. 
• Good typing speed and the ability to respond quickly and effectively 
• Competent in Microsoft Office (Outlook, Word & Excel) 
• Ability to influence and inspire other colleagues
• Previous experience of working to financial targets or KPIs 

ABOUT BEAVERBROOKS

We’re a family business. And you can tell that when you get here. It feels like family.
Established in 1919 we now have 85 locations across the UK, with 63 Beaverbrooks stores plus 22 dedicated brand boutiques including Tag Heuer, OMEGA, Breitling and Tudor. We also have our very successful ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.
Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated £23.5 million to over 750 different charities.
We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Beaverbrooks - The hallmark of amazing people

Ref: INDOFF

Beaverbrooks