Sales Coordinator

 Are you ready to embark on a dynamic career journey where your exceptional
customer service skills can truly shine? We are seeking a Sales Coordinator to join our dedicated
team. In this role, you'll be the welcoming voice and the problem-solving wizard behind our thriving
customer relationships. You'll play a vital part in ensuring that our clients receive top-notch service
from their first interaction with us to the timely delivery of their orders. If you're passionate about
building lasting relationships, thrive in a fast-paced environment, and have a knack for multitasking,
we want to hear from you

Benefits:

• The role is being advertised of up to £24,000 plus monthly commission. Approx  £4200 per year based on Office Errors and answering inbound calls within 10 seconds.

• You will be the main point of contact for the customer, dealing with customer enquiries, helpdesk issues, tracking orders etc.
• You will also be placing customer orders which come through directly through a shared inbox.
• Coordinators are allocated a geographical territory of customers so these are the queries you will deal with
• Take inbound calls to help with stock checks, order issues etc, and make some outbound calls when needing to speak to your customers.

Main details:

Monday – Friday 9-5pm

Up to £24,000 per annum depending on experience 

Based in Aztec West

Key Responsibilities:

• Deliver Exceptional Service: Process customer orders, enquiries, and aftersales
requirements with precision, professionalism, and a friendly demeanour.

• Collaborate Efficiently: Engage daily with various departments, including merchandise,
ordering and our warehouse team to swiftly resolve issues and ensure seamless operations.

• Manage Enquiries: Be the first point of contact for customer enquiries via email, phone, and
order processing, always providing clear and helpful responses.

• Communication Mastery: Keep customers informed about company updates, liaise
effectively with our CRM and Field Sales teams, and maintain open lines of communication
internally.

• KPI Excellence: Meet and exceed Key Performance Indicators (KPIs) to help us achieve our
business targets while delivering exceptional customer service.

• Relationship Building: Collaborate closely with our Field Sales and CRM teams to establish
and nurture long-term relationships with our valued clients.

• Feedback Champion: Share customer feedback, process improvements, and issues with the
relevant teams and management to help us continually enhance our service.

• Escalation Point: Identify and escalate issues to the appropriate managers or team leaders
when necessary to ensure swift resolution.

• Information Hub: Keep up-to-date with departmental information and ensure customers are
regularly updated on their orders. Generate customer reports when required.

• Flexibility: Embrace the opportunity to adapt to evolving responsibilities and go above and
beyond to support the company's goals