Sales Onboarding Consultant - SaaS

inspHire is a market leader in the delivery of fully integrated trading and business management software solutions to specialist sectors in the rental industry.

We currently have a position available for a Sales & Onboarding Specialist to continue the growth of our state-of-the-art cloud product, OnRent. This role will report into the Online Sales Manager.

Key Responsibilities:

• Deliver new business revenue for our SaaS based products, in line with individual targets.
• Demonstrate our products to prospective customers, both online and in-person.
• Reach out to new trial sign ups within the set team KPI.
• Nurture prospective customers throughout their 30-day trial. This includes working through an onboarding plan to ensure the customer has their data imported and are trained in how to use the system.
• Ask the correct qualifying questions to prospective customers to ensure we are pairing their business with the correct software product in our portfolio.
• Maintain our business database by inputting new leads, trial sign ups and customers as they come in.
• Re-engage previous trialists and generate new business leads using telephone calls and other tools such as LinkedIn.
• Attend industry shows to showcase our products to prospective customers.
• Provide aftersales care and proactive customer management, to ensure all customers are using the system and remaining on board.
• Ensure customer retention is in line with business targets.
• Contact lost customers to understand their reasons for leaving, to pass on user feedback to our Product Management and Development teams to help us continuously improve our products and processes.
• Occasionally provide online demonstrations/onboarding sessions at 7am to prospective customers in Australia.
• Take part in ad-hoc projects/responsibilities as required by the Online Sales Manager.
• Keep up to date with all products in the rental division

Key Requirements:

Essential

• Good IT skills with demonstrable experience
• Grade 4 (C) in GCSE English Language and Mathematics
• Outstanding communication skills, both verbal and written, to convey technical information in a clear and concise manner
• Has a valid driving license with a suitable car for business use
• Ability to deliver presentations tailored to audience needs
• Wants the role: Someone who has the fire to see our prospective customers succeed as well as themselves, the business, and their peers
• Ability to work under pressure in a fast-paced environment
• Always display a "customer first" attitude
• Ability to troubleshoot and answer technical questions correct first-time
• Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism
• Consistently produce high quality and detailed work

Desirable

• Proven work experience in Business Development
• Knowledge of Hubspot or other CRM systems
• Experience in the rental sector in any of the following industries: Construction, Live Events, Broadcast or has a general understanding of B2B commercial business processes

The role:

• 37.5 working hours per week, required Monday to Friday
• Hybrid working model - Minimum 3 days in the office per week, with the option to work from home 2 days per week at the discretion of your line manager
• Competitive salary
• 25 days annual leave per annum + bank and public holidays

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.