Sales Operations Specialist

The Role: Sales Operations Specialist
Location: Corby
Contract: Permanent - Office based with the option of working 1 day from home.
Salary: 28k-30k
Our client, a leading international business are looking to recruit two Sales Operations Specialist to reinforce their Sales Operations.
If you are great with data, have commercial acumen and have a passion for customer success then this role could be for you
The role

As a Sales Operations Specialist, you will be instrumental in contributing to the smooth day-to-day operations of the sales support function. You will work closely with a number of different stakeholders, both internally and externally and will be a key contact for all customers from within and outside of the business. Data administration, manipulation and analysis is a key skill you need to have mastered, but you will also need to be a strong communicator to deliver the outcomes in a clear and concise way, in line with commercial requirements.
Key Responsibilities

- Price change project management - work in close partnership with the Distributor Channel Manager and Sales Support & Operations manager to create, implement and drive the project plan. You will be required to create and maintain new pricing templates and ensure accurate and timely communication to all stakeholders
- Product change & communication management - create and distribute communications to customers about new, discontinued and changes to products and ensuring compliance with the Communication Distribution Matrix;
- Maintain the bespoke CRM system as and when necessary;
- Monthly reporting for a variety of customers in different forms. Mainly via excel & Power BI. You will need to be comfortable in creating, manipulating and analysing data for a number of different stakeholders with different requirements;
- Organise, lead & actively participate in monthly department meetings. You will be responsible for creating action points and will help to drive accountability for the action holder;
- Work with the Marketing Manager & National Sales Manager to plan and organise national sales meetings, usually on a bi-monthly basis. This will include booking accommodation, venues and collating the PowerPoint presentation;
- Support the national sales team and Marketing Manager with event management, including the coordination of attendee lists and to book accommodation as required;
- Manage the market research & interpret the data, predominantly for care homes but for other areas of the sales operation;
- Assist the Sales Support & Operations Manager and Distributor Channel Manager with the creation of tender documentation (in the form of word and excel);
- Timely and effective management of the sales & operations support Outlook inboxes;
- Maintenance of the online support tool (including but not limited to, updating product and marketing information;
- Produce product formularies and welcome packs for a range of different customers.
The candidate:
o Sales operations experience is essential
o Experience within a healthcare setting would be beneficial, but is not essential to the role
o Data manipulation & analysis
o Microsoft Office packages, with particular skill in Word, Excel & PowerPoint
o CRM system experience
o Power BI (or equivalent)
o Organised approach to work and the ability to prioritise
o Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
o An ability to adapt
o Commercial awareness is essential, with an emphasis on empathy for individual customer needs
o Product knowledge - on the job training will be given, but you will need to work with the Sales Support & Operations Manager to drive this
o Passion, Reliability, Integrity, Drive & Everyone - have P.R.I.D.E in everything you do!