Sales Order Coordinator

Sales Order Coordinator

Cheltenham circa GBP26k Permanent

Great opportunity to join a friendly engineering company based in Cheltenham who have a permeant vacancy for a Sales Coordinator. The ideal candidate will have previous experience of Sales order processing using SAGE. Key duties include dealing with all incoming customer orders and enquiries to ensure they are dealt within agreed timescales. To provide quotations in response to customer product enquiries. Providing an excellent level of customer service and maximising all opportunities to assist with the growth of the Company products.

Key Responsibilities

Sale and Order Processing

• Process customer orders received
• Maintain communication with the customer for all information required to fully process orders.
• Liaise with management on all bespoke requests to obtain costs and availability.
• Manage central mailbox for all incoming orders ensuring emails are dealt with in a timely manner and processed in the system for visibility of progress.

Quotations

• Raise system quotations for all customer enquiries, liaising with management for high value enquiries.
• Ensure customer enquiries are dealt within agreed timescales and all communications are saved within the system to provide the team with visibility.
• Monitor open quotations and follow up on all quotations submitted to customers by agreed follow up dates.
• Obtain reasons why for all quotations not won, feeding this information back into the system for reporting purposes.

Customer Service

• Ensure the level of service provided to customers is of the highest standard and all communications maintained.
• Queries and issues are to be dealt with as a matter of urgency to minimise the potential impact on the business.
• Complaint process to be followed for all customer complaints.
• Monitor sales due for delivery each day and follow up on all unconfirmed orders to prevent orders becoming overdue.

Person Specification

• The successful candidate is likely to meet all the following criteria: Experienced sales coordinator.
• Good administrative and organisation skills.
• Computer literate - Essential full working knowledge of SAGE
• Ability to process enquiries, calls and orders with excellent attention to detail.
• Good understanding of customer service expectations and excellent telephone manner.
• Able to communicate with relevant staff to fulfil order requirement. Ability to organize delivery and dispatch of products

Hours: 8.30 4.30 Monday to Thursday and 8.30-2pm on Friday. I hour lunch break. Parking available.

To apply for this role please email an up to date CV.

First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.