Sales Order Coordinator

Platform Resourcing are currently working with a global manufacturing business based in Newport. They are looking to recruit an Sales Order Coordinator to support the online customer services team. This renowned business is growing year on year and are now looking to recruit a new member of staff to assist with the E-Commerce part of the part. For many years the business has sold its products through traditional corporate channels but after recent changes in the working environment combined with a new desire to diversify the brand, it has engaged a new focus on e-commerce.

Last year, the business invested in a new e-commerce platform together with increased marketing support and the employment of a dedicated team to maximise the potential of this selling channel, making it a very exciting time to be part of this developing side of the business.

Sales Order Coordinator Duties and Responsibilities

• Salary of 25,500 - 26,000 p/a
• Monday - Friday either 8-4:30 or 8:30-5
• Office based from Newport
• 25 days holiday plus bank holiday
• Health care after 5 years
• Free car parking
• Pension and Life assurance after 2 years
• Comprehensive training and development packages

Sales Order Coordinator Duties and Responsibilities

• Serve as the initial point of contact for incoming calls to the web shop telephone line.
• Monitor and promptly respond to all emails received in the web shop mailboxes.
• Ensure timely resolution of customer requests and complaints, maintaining cost-efficiency and ensuring customer satisfaction.
• Keep customers informed about any delays with their orders.
• Collaborate closely with Logistics to assess, track, and report on delivery partner performance.
• Take a proactive approach, collaborating with other departments and stakeholders to streamline processes and enhance the customer experience.
• Assist in coordinating various e-commerce aspects across departments, such as marketing data files and product information.
• Act as the primary resource for all e-commerce inquiries and issues, including those related to third-party sellers and order booking for delivery.
• Generate accurate and timely quotations, proforma invoices, and manual orders.
• Occasionally arrange meetings with customers interested in viewing products before purchase at the site.
• Provide support to the broader Customer Service Department as needed.

Service Order Coordinator Essential Experience/Qualifications

• Experience within a manufacturing, engineering, or construction environment in an office-based role is beneficial
• Experience in processing orders and providing customer advice is required
• Knowledge of SAP is very desirable
• Professional telephone manner
• IT literate
• Organised, systematic and precise

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