Sales Order Coordinator

Location: Glasgow, United Kingdom
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
RSales Order Coordinator
Location Glasgow/Crawley /Any other Thales UK Site
Our Opportunity
Act as the primary contact to the customer providing a variety of direct services throughout the new build/ spares/repair cycle such as direct contact with the Customer (internal or external) through onsite & offsite meetings and teleconferences.
This role is critical to providing a high level of service to the customers and plays a pivotal role in ensuring that internal and external targets are met.
What the role has to offer:

• To process all enquiries received by the Service Management Office as appropriate
• Manage effective proactive and reactive communications both externally with Customers and internally across all areas of the organisation.
• Liaise across the business to resolve Customer enquiries of varying levels of complexity.
• Ensure reporting systems/tools are kept up to date and status movements are accurate.
• Ensure that Customer agreements are fully understood by all areas in the respective process, and that the latest revision copy of the customer contract, where appropriate, is available electronically
• Maintain high levels of awareness and control on all aspects of Customer new build, spare and repair programs, including status and priorities, forecasting, and delay issues through continuous review and reporting of order books. Where blockers in the process exist, minimise impact of such blockages by anticipating problems and planning contingencies.
• Develop relationships with internal and external customers to ensure levels of service are to a high standard. Work as part of the larger team to manage the priorities of each customer.
• Accurate data capture for all release, shipping and despatch documents as required to ensure on-time shipment to Customers and compliance to Government trade regulations.
• Release of repairs, spares and manufactured items via the appropriate business system and ensure all transactions completed accurately.
• Promote continued improvements through LEAN processes.
• Any other duties as required

About You

• Minimum 2 years' experience in office based, transactional work with a strong element of investigation and support

• Good understanding of Microsoft office tools
• Excellent communication skills with ability to communicate well at most levels and be able to approach and work with colleagues for a common objective
• Good numeracy skills, including the ability to pull together data from various sources and to prepare and present such data on Excel spread-sheets
• Attention to detail and ability to ensure all work is carried out accurately and conscientiously.
• Ability to work independently and manage own time effectively
• Shows Initiative.
• Ability to plan logically and pro-actively manage the role
• To organise own workload and be able to work under pressure
• Oracle (or equivalent ERP system)
• Experience of managing Customers in a diverse international market
• Oracle (or equivalent ERP system)

Good to have:

• Experience of manufacturing and MRP processes in a technology industry
• Some prior knowledge of the Company and its working practices would be highly desirable (but not essential) to enable rapid learning and contribution.
• Understanding of Shipping/Export and Logistics desirable but not essential
• Understanding of the Purchasing/Supply chain/outsourced repairs
• Experience of spares or repairs in an aerospace or technology environment
• Commercial experience/awareness

What We Can Offer
We're committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry.
We hire from within as our first priority, so you'll have a myriad of opportunities within our diverse, global organisation.
Flexibility
Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
If you are interested in this role, we would encourage you to have informal chat with the assigned recruiter.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here, apply now!