AddressJOB DESCRIPTION
Position Title: Sales Professional
Location: Unit 17 Lg, Victoria Square Belfast, BT1 4QG
Department: Retail
Date: March 2024
Version: 1
Status: Permanent
Reports to: Store Manager
Direct Reports: None
Hours of Work:
- Full Time: 5 days per week, 37. 5 standard hours (typically 08.30am-17.30 or equivalent on late nights) Monday - Sunday with rotating days off.
- There may also be a requirement, on occasions to work additional hours as per business needs.
Role Specification
Role Purpose:
Sell luxury jewellery and watches across the Lunn’s Victoria Square store brands, through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved.
Role Scope:
Work within a small team of Sales Professionals in our Victoria Square store.
Area of Responsibility: Excelling at Brand Partner Strategies
Key Activities:
· Immerse yourself in our Lunn’s Victoria Square store brands, become an ambassador for the brands ensuring each client gets exactly what they are looking for.
· Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.
Area of Responsibility: Elevating our own brands
Key Activities:
· As a team member contribute positively to the team environment and Lunn’s ethos.
· Educate and build your clients trust in our own brands, harnessing a long-term relationship with you and Lunn’s.
· Actively use our CRM (Customer Relationship Management) to drive our brands with clients.
Area of Responsibility: Delivering a world-class customer experience
Key Activities:
· Support your clients to create their special moments through your exceptional customer service.
- Deal effectively and efficiently with all aspects of clients’ enquiries from the clients that know exactly what they want to the clients that need a little help.
Area of Responsibility: Building & Maintaining a world-class team
Key Activities:
· Attend all training programmes as part of your role to continue to personally develop yourself, both personally and professionally to be the best version of you.
· Work as part of the Lunn’s Victoria Square team to build and maintain exceptional, knowledgeable teams.
Area of Responsibility: Continual Improvement
Key Activities:
· Preserve the product that is in store, ensuring that your showroom and displays are always pristine.
· Review and suggest ways of continually improving the Lunn’s Victoria Square Store.
Key Relationships
Primary
· Lunn’s Victoria Square Management Team
· Lunn’s Victoria Square Sales Team
· Lunn’s Multi Brand Manager
Secondary
· Retail General Manager
· Lunn’s Store Teams
Skills, Behaviours & Attributes
- Have a passion for people, great a building rapport and personable.
- Be an enthusiastic, self-motivated team player.
- Ability to actively listen to ensure each clients need is met.
- Ability to adapt your style to suit your client’s needs.
- Excellent attention to detail and enjoy problem solving.
- Exceptional persuasive skills
Our Values
Live and breathe our values each, and every day.
- Warm-Hearted
- Honest & Trustworthy
- Determined to Succeed
- Curious & Adaptable
- Enjoy Life
Please follow the link for an application form.
CV’s only will not be accepted.
Closing date is Wednesday 3rd April 2024 at 5pm.
Lunn’s is an equal opportunity employer.
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Belfast (required)
Ability to Relocate:
- Belfast: Relocate before starting work (required)
Work Location: In person
