Sales & Retention Customer Advisor

*NEWCASTLE*
*Job Title: * Sales & Retention Customer Advisor
*Location: * Newcastle
*Salary: * £23,526
*Contract: * Full time – permanent
*Hours: * 40 hours over 5 days a week, Monday to Friday. Shifts will fall between Mon-Fri 8am–7:15pm/Sat 9am – 5:15pm (alternate weeks)
Want to be part of The Fast and The Curious?
Interested in getting involved in The Call Centre of Duty?
Take a chance on Game of Phones and apply here, to The AA Team.
*If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA.*
*What will I be doing?*
* Supporting customers in a high-volume contact centre via telephone
* Striving towards sales goals or retaining customers at the end of their policy
* Engaging with customers, building confidence to deliver outstanding customer outcomes on every call
* Identifying customer needs to ensure the correct products are promoted to them whilst resolving all queries
* Pushing for better by using resources, tools and systems available to offer the best customer outcome
* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of service
* Taking care of a variety of customers including distressed/angry customers.
*We’re looking for someone to become*​
* *A motivator- *you’ll be motivated to meet goals and remain determined to achieve
* *A socialiser: *you’ll adapt your behaviour to develop effective relationships, energised by social interaction
* *A self-starter: *you’ll be proactive taking pride and ownership in your work
* *A composed operator: *you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
*What's in it for me?*
As a valued AA recruit, you will be eligible to earn a discretionary quarterly bonus on top of any monthly bonus schemes that are available within your department. As well as benefits including;
* The opportunity to join and learn within a team that’s as driven as they are supportive
* 23 days annual leave with the ability to buy holiday
* Free AA breakdown membership
* Employee discount scheme, giving you great discounts on healthcare, shopping, holidays and more
* Discounts on AA products including car/home insurance
* Access to employee inclusivity awareness networks
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for your family
* Worksave pension scheme with up to 7% employer contribution
*Additional information*
*The Recruitment Process*
No CV, no problem!
We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.
*Your interview*
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
*Onboarding*
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
*Training and going live on the phones!*
Training will be conducted by our expert Academy team, onsite for a period of up to 4 weeks until you feel confident on the phones. Full support will be provided by your Line Manager, even when you move to Hybrid working.
*What's in it for me?*
_As a valued AA recruit, you will be eligible to earn an additional discretionary quarterly bonus on top of any month bonus schemes that are available within your department. As well as benefits including;_
* The opportunity to join and learn within a team that’s as driven as they are supportive
* 23 days annual leave, with the ability to buy holiday
* Free AA breakdown membership
* Employee discount scheme that gives you great discounts on healthcare, shopping, holidays and more
* Discounts on AA products including car and home insurance
* Access to employee inclusivity awareness networks
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
* Worksave pension scheme with up to 7% employer contribution
Job Types: Full-time, Permanent
Salary: Up to £23,526.00 per year
Supplemental pay types:
* Bonus scheme
Work Location: Hybrid remote in Newcastle upon Tyne, NE12 8EX