Sales role - use chat box and inbound (Trademark Consultant)

This will be a work from home role with training in Manchester and Cambridgeshire initially for a few weeks, expensed.

This is a growing company that has gone from 2 employees to more than 10 in just a couple of years. It is now well established and a leader in its field. It is situated in superb offices in the countryside with free parking, free tea and coffee. The hours are 9 - 5.30 with an hour for lunch and the usual holidays apply as well. the basic salary will be in the range £28-32k annually with bonuses up to around £10-20k depending on sales.

The team is really friendly and the company pays for outings, usually about 3 or 4 times a year, such as bowling, treatments from a beauty centre, BBQs and much more. The offices are air conditioned.

The role is an admin and customer service Sales role but with no cold calling. You will be calling and receiving calls from clients and prospects but only those prospects already interested and clients to up-sell later. You will be working a live chat role on the website and encouraging interested parties to call in to speak with you or calling them back to discuss how you can help their business. You will need to learn quite a lot but it is not a hard sell by any means.

If you are a good communicator and like speaking to interesting people, largely entrepreneurs and business owners, then this role will be right up your street. I say street but actually the company is situated in a very rural setting which adds a nice feel to working here. It does mean you will need your own transport to get here.

You will get a good basic salary and commission bonuses monthly, based on sales above target on an uncapped basis, probably up to another £1k per month in the middle of the scheme and £2k at the top end. You will need to be good with keeping up to date on admin with your CRM as you will need to set up for call backs which will gain you the best sales and therefore the best commission bonus.

There will be training involved to understand the business and opportunities for advancement in this company are excellent.

Responsibilities:

• Taking sales calls from customers regarding new enquiries;
• Providing preliminary advice to clients regarding their requirements;
• Conducting searches, after being taught how to undertake these;
• Following up with clients regarding their applications;
• Live chat;
• Upselling;
• Maintaining a record of ongoing enquiries and following up with these;
• Account management;
• Compiling quotations for extending protection of the product in the UK, EU and Internationally using the various systems as appropriate

The successful applicant will have:

• Good interpersonal skills;
• A good track record in sales and sales management;
• Working knowledge of Word, Excel, Outlook;
• Good level of both spoken and written English;
• Excellent attention to detail;
• A proactive attitude and methodical work process;
• Previous experience of customer service sales (office based) and be a team player.

You will need to have your own transport to work here due to the location north of Royston.

If you are interested and have some customer service sales experience of closing sales over the phone and indeed sometimes online then please send in your CV without delay.