Sales & Service Consultant

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

• Are you a sales and service focused person?

• Do you enjoy helping customers and have experience in customer service?

• Are you passionate about assisting homeowners and professionals with their projects?

VARIO by VELUX is our first, made-to-order, bespoke roof light solution for flat roofs. VARIO by VELUX is designed specifically for residential customers. We directly engage with consumers (B2C) and focus primarily on homeowners. However, we also collaborate with architects, installers and builders merchants.

Presently, we provide both supply and installation services in the UK, while supplying products only to Ireland (IE). The Vario team is a small team of 5, who are based at our UK headquarters in Glenrothes.

Your main role will be to guide and inspire our target audience (mainly homeowners, contractors, architects) as they work on their building and improvement projects, and encourage them to choose our solutions to bring daylight and fresh air to their projects. You will be supporting our customers throughout their journey end to end (Inspiration to Installation)

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air. Our range of products provides design conscious homeowners and industry professionals with flexibility and unique solutions to fit their needs. Vario by VELUX enables users to bring more daylight and fresh air through their roofs in creative ways via the offering of different shapes and sizes.

We are looking for a full-time (40 hrs per week) Sales & Service Consultant. Our team work in shifts, from Monday to Friday between 08:00 to 17:00. We offer hybrid working with 3-4 days on site in Glenrothes and 1-2 day from home.

Your challenges
Based at our office in Glenrothes, you will become part of the Vario by VELUX customer services department and work within a team of highly motivated and skilled colleagues.

You will have an important role within our business, delivering a high-quality service to a range of customers which include Builders Merchants, Architects, Installers and Home Owners.

As a member of our team, you will be responsible for :

• Listening to customers and understanding their project needs.

• Ensuring full understanding of the project's requirements, aesthetics, functionality, and budget.

• Inspiring customers with Vario by VELUX solutions and suitable product recommendations.

• Taking full ownership of the customer's journey and experience.

• Sharing your knowledge of Vario by VELUX products with internal and external customers

• Delivering a memorable experience for our customers; whilst providing comprehensive and accurate product and services information

• Enhancing our customers experience by recommending the correct product choices

• Coordinating service requests through various channels such as phone, email, and chat

• Dealing with escalated product based complaints, to produce workable solutions

• Building positive relationships with all levels of the organization in order to exchange information and follow-up on customer requests

• Recognizing commercial opportunities to facilitate business growth

• Navigation of systems and information tools to provide relevant and accurate information

Your Qualifications
You are service-minded and have a passion for delivering high quality and commercially focused interactions with customers. Your curiosity and effective communication skills help you to successfully tap into customer needs.

You thrive in an outgoing role and with your interpersonal skills you easily build effective relationships whether it is face-to-face, on the telephone or via email.

You quickly connect with people and your approach creates trust and confidence. You actively propose, recommend, and guide the way, but you understand that to succeed, you need to be an even stronger listener.

With your structured approach and attention to details, you never lose sight of a customer project, and you understand that delivering the agreed within the deadline is crucial for this role.

Furthermore, you:

• Possess a sales-mindset and the ability to close a sales and at the same time ensure that the customer is getting the best possible solution.

• Hold well-developed questioning techniques to ensure in-depth understanding of customer needs.

• Have a curious mind-set and are excited to learn about our product portfolio and offerings.

• Have solid IT-skills and experience working with CRM systems.

• Have excellent written and verbal communication skills.

Your opportunities
You will work alongside experienced and committed colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will. Our team is characterised by an informal tone, high feedback culture and respect for each other both as collaborators and as individuals.

We are a solid value-based company where commitment, Customer centricity and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

What You Get In Return

• 36 days annual leave

• Additional annual leave for life’s big milestones

• Market leading pension

• Private Healthcare with AXA PPP

• Medical Cashback Scheme through Simply Health

• Newly built spacious working environment with a heavily subsidized café

• And much more!

Equal Opportunity Employer

VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.

Job Type: Full-time

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Work Location: Hybrid remote in Glenrothes, KY7 4ND