Sales Support Analyst

Sales Support Analyst

Location: Solihull - 2 days per week in the office (Tuesday mandatory, other day flexible)

Position Type: 3 months Temporary

Hours: Monday to Friday, 8:30 - 16:30

Salary: £12.51 per hour (weekly pay)

Job Overview:

As a Sales Support Analyst, your pivotal responsibility involves providing extensive administrative support within a designated business sector to both internal and external stakeholders.

Responsibilities

Query Handling:

Investigate and respond to customer queries, liaising with other parties as necessary, to deliver an appropriate, acceptable end to end resolution for the customer.

Workload Reporting:

Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met.

Procedural Knowledge:

Maintain awareness of industry and company policy which influence local procedures, highlight local issues, and suggest possible improvements to local working practices to ensure tasks are appropriately handled, right first time.

Team Support:

Provide advice and support to team members to develop greater knowledge within the team.

Error Resolution:

Amend data errors and process exceptions and provide feedback to front-line teams to ensure data quality is improved and maintained.

Qualifications and Skills

Essential:

• End to end procedures
• Prioritisation
• Verbal communications
• Literate and numerate
• Customer service ethic
• IT literate
• Analytical

Desirable:

• Telephone experience
• Junifer expertise
• Excel/Reporting expertise

Note: This is a temporary role, and employment is on behalf of Rullion.

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.