Sales Support Assistant

The Company:

SHJ Medical Gas Specialists wasfounded in 1967, SHJ is a leading supplier of medical gas pipeline systems and services and a market leader in remote AI monitoring and energy-saving technologies.

Winner of Healthcare Supplier of the Year 2021, we have been delivering leading innovations to NHS and private sector healthcare providers across the UK for over 50 years.  We invest heavily in R&D and cutting-edge innovations to remain at the forefront of our industry.

The Role:

We are looking for a Sales Support Assistant to join our growing Sales Team.  This person will be responsible for providing support primarily to Sales and Customer Services and will involve an equal mixture of admin tasks and telephone Sales Support calls.

Job responsibilities:

• Providing all-round administrative and customer service support to the Sales Department.
• Managing incoming telephone calls and dealing with routine client enquiries.
• Providing information and guidance to clients on products and services.
• Using our CRM system confidently to record calls, appointments, emails and work towards a sale.
• Undertaking Customer Satisfaction calls on a regular basis.
• Helping to plan conferences, exhibitions and sales trips.
• Making sales calls.

Requirements:

Must have:

• Have a positive, professional ‘can do’ attitude.
• Good communications skills are essential: demonstrates the ability to communicate both verbally and in writing with a wide range of customers and colleagues.
• Commitment to delivering a high level of customer and client satisfaction.
• Strong IT skills.
• Self-motivated team player who enjoys working in a busy office environment.
• Proactive and self-motivated.
• Previous experience working in an office role or in customer service is preferred but not required.

Nice to have:

• A degree in business, engineering or a related field.
• Experience with CRM applications.
• A full clean driving license, with the desire to travel occasionally.

Why work for SHJ?

• 21 days holiday plus Bank Holidays.
• Young, vibrant and friendly team.
• Access to Employee Assistance Programme which includes 24-hour helpline to support staff through emotional and practical life challenges. As well as offering 2 Wellbeing Days where staff can take paid leave at short notice, to cover unexpected events or emergencies.
• Company Pension Scheme available.
   

Notice to Recruitment Agencies; SHJ operates a direct sourcing model and does not accept speculative CVs.

SHJ is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an inclusive workplace where everyone can thrive, regardless of their background.