Sales Support Coordinator

Sales Support Coordinator
The Opportunity:
Based in Ilminster, you will join a global manufacturer within a central customer and Sales Support role.  You will rely upon your previous experience within a manufacturing or engineering environment, delivering exceptional customer service in a proactive manner.  You will be the point of reference for external customers and internal production departments, and be relied to coordinate the flow of sales through the business. The Sales Support Coordinator will oversee aspects of production planning, logistics, supply chain, customer service, and delivery on projects.  The ability to read technical drawings is highly advantageous.
Job Responsibilities:

• To support the sales and logistics function of the engineering production team.
• Proactive communication with customers of delivery status along with communication of any issues within the manufacturing division
• Support the management of warehouse stock control, UK and USA, liaising with warehouse staff and customers.
• Manage the quotation process with all new and existing customers as instructed by and with support from the Sales Manager.
• Control of all customer drawings including sending the drawings to relevant staff for production.
• Manage customer invoicing and open external quality issue status for assigned customers.
• To support with the maintenance and development of assigned customer accounts by building relationships and reporting any relevant information daily to the Sales Manager.

Required of You:

• Previous experience in a similar logistics and supply chain orientated customer service role.
• Excellent communication skills - face to face, written and on the phone.
• High level of computer skills – Excel, Outlook.
• Experience of dealing with customer contacts at high level.
• Good all-round administration skills.
• Educated to A Level Standard or the equivalent.

Associated Benefits:
26 days holiday per annum (allocated to fixed and flexible dates) plus 8 statutory bank holidays.
Pension
Working Hours: 38 hour week, Monday to Friday (office based role in Ilminster)