Sales Support Executive

As a Sales Support Executive, you will work closely with the Business Development Managers, Corporate Account Managers and the Account Director to carry out sales order processing, manage the movement of project hardware, software and licensing, whilst maximizing run-rate renewals revenue. You will also assist the Sales & Partner Co-ordinator to manage our vendor partnerships and develop structured ISO compliant processes.

This is a temporary role and is anticipated to last up to 12 months.

Your responsibilities as a Sales Support Executive will be:

• To work with the Business Development Managers to support the successful day to day activities, with a particular focus on: sales order processing, creation of quotations, renewals management, customer relationship management and the creation and modification of IT support contracts
• Engage with various Distributors & Vendors to obtain the most competitive pricing
• Generate recurring revenue through the timely and proactive management of licensing renewals
• Manage the movement of all hardware, software and licensing, proactively communicating status on a daily basis to our customers and Project teams when required
• Create & manage deal registration with vendors such as Sophos, Citrix, HP, providing notifications to the Business Development Managers on relevant updates
• Respond to customer queries effectively and in a timely manner
• Handle incoming calls in a professional and effective manner.
• Assisting the Sales & Partner Coordinator to manage Partner relationships and ensure contact information is kept up to date

About you

• You will have previous experience within a Customer Service/Administration role
• Demonstrate a passion for customer service with the ability to build long lasting relationships with internal and external customers
• Demonstrate a high level of accuracy and attention to detail
• You will have a positive and professional attitude towards your work
• Excellent communication skills both written and verbal
• Enthusiasm and drive to learn
• Excellent time management and organisational skills with emphasis on prioritisation
• You will be IT literate with a sound knowledge of Microsoft Office & Outlook.
• An open and approachable manner
• Flourish within an environment where you have the ability to work both as part of team and individually

About us

We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.

Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices.

We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear.

We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are #commercialbynature.

Benefits

We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial team, you will receive the following:

• A base salary of up to £23,400 per annum
• Hybrid working structure with the flexibility to work from home for part of the week
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Insurance that offers a payment equivalent to four times your annual salary
• Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
• Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

Diversity & Inclusion

Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life.

We embrace everyone’s unique perspectives and create a genuine belonging for all.

Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don’t feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all.

Please visit our website for further information about us and to view our job applicant privacy notice.