Our client is a global IT service provider on a rapid growth trajectory, aiming for an IPO within 36 months.
Specialising in IT solutions, our client offers end-to-end lifecycle management, from solution identification to deployment, break-fix, and environmentally responsible device recycling adhering to ESG standards.
The Role:
- Lead, mentor, and motivate the Sales Support team to achieve performance targets.
- Provide ongoing training, coaching, and performance feedback to Sales Support team
- Foster a culture of collaboration, accountability, and continuous improvement within the team and wider sales team
- Optimize team operational processes and workflows to enhance operational efficiency and effectiveness.
- Drive effective use of sales tools, technologies, and systems to improve productivity and performance.
- Develop and maintain Sales Support KPIs and metrics to track performance and identify areas for improvement.
- Act as a liaison between sales and operations teams to facilitate smooth handoffs and delivery of services to clients.
- Conduct regular performance reviews and analysis to assess team performance against goals and objectives
- Identify trends, patterns, and areas of improvement to drive informed decision-making and planning
Experience Required:
- Leadership Skills: Experience in leading teams, setting goals, and driving performance.
- Sales Support Management: Background in managing Sales Support teams, providing training, coaching, and feedback.
- Collaborative Culture Building: Ability to foster collaboration, accountability, and continuous improvement within teams.
- Operational Optimisation: Experience in optimizing operational processes and workflows to improve efficiency and effectiveness.
- Utilisation of Sales Tools: Proficiency in driving the effective use of sales tools, technologies, and systems to enhance productivity and performance.
- KPI Development and Management: Capability to develop and maintain Sales Support KPIs and metrics for performance tracking and improvement.
- Interdepartmental Liaison: Experience in acting as a liaison between sales and operations teams to ensure smooth client service delivery.
- Performance Evaluation: Proficient in conducting regular performance reviews and analysis to assess team performance.
- Analytical Skills: Ability to identify trends, patterns, and areas of improvement through data analysis.
- Decision-making and Planning: Experience in driving informed decision-making and strategic planning based on insights gathered.
If you are interested in learning more, apply today.