Sales Support Specialist - German Speaker

I am currently working with an IT Consultancy who partner with some of the leading SaaS companies in the market. They are now looking for an experienced German-speaking Sales Support Specialist who will specialise in supporting their innovative project management platform.

You will be a crucial member of their sales department, playing a pivotal role in enhancing the customer experience, facilitating sales processes, and ensuring the successful adoption of the platform for their valued clients. If you are passionate about technology, have a keen interest in project management solutions, and excel in providing exceptional customer support, this could be the perfect role for you.

Responsibilities:
* Customer Engagement: respond to customer inquiries, providing product information, pricing details, and other relevant information.
* Engage with potential and existing customers to understand their needs.
* Provide comprehensive information about the project management platform, its features, and benefits.
* Sales Process Assistance: collaborate with the sales team to create customised product demonstrations, presentations, and proposals.
* Assist in the preparation of contracts and other documentation required for the sales process. c. Tracking all upcoming renewals and highlighting expansion opportunities
* Arrange the meeting with internal and external parties using Zoom or MS Teams
* Conduct product training for internal teams and support the development of sales collateral.
* Technical Support Liaison: act as a bridge between the sales team and technical support, ensuring a smooth transition for customers post-sale.
* Coordinate with technical teams to address any pre-sale technical inquiries from potential customers.
* Data Management: Maintain accurate and up-to-date customer records within the CRM system.
* Generate reports and provide insights on sales activities, customer feedback, and platform usage.

Skills
* Bachelor's degree required.
* German speaker
* Strong technical aptitude and ability to understand and effectively communicate complex software solutions.
* Excellent communication skills, both written and verbal.
* Familiarity with CRM and proficiency in Microsoft Office Suite.
* Detail-oriented with strong organisational and multitasking abilities.

Please apply now to discuss the role in more detail!