Sales Team Leader

Are you an experienced leader, with a passion for people?
Do you have a passion for travel?

Reed have partnered with an exciting, Central Bristol based Travel company that offer their services Internationally. Supporting with the hire of their next Sales Team Leader, joining the business on a full time, permanent basis.

This is an integral role within the business, where you will be working closely with a team of both experienced and new Sales Consultants (Up to 7) who provide an outstanding service to new and existing customers.

Our client is all about providing a high quality, but friendly and personable service and the Team Leader would be expected to align to these values.

Although travel experience would be beneficial, previous leadership experience is the priority. An interest in travel (who hasn’t!) would be a bonus, but products/business/services training will be provided to the successful applicant. If you’ve got any knowledge of destinations such as Japan, South Korea, Vietnam, Cambodia, Laos, Thailand, Malaysia or Borneo, then this would be advantageous.

Hybrid working: 3 days per week in the office to provide in-person support to your team. Requirement to be fully office based just for the first 3 weeks for training.
Location: Central Bristol
Hours: Mon – Fri. 9 – 5.30
About: Full Time, Permanent
Bonus: £6,000 per year

Job purpose:
To maximise the performance of your team of Travel Consultants, driving them to hit individual and team targets in productivity, sales, service and profit.

Duties:
Maximising your teams potential to convert suitable enquiries to bookings
Coach, inspire, guide and motivate your team to get the most out of every individual, supporting them to hone their sales skills, deepen their destination knowledge and excel at customer service
Coaching them through challenges and difficult situations
Focus on making sure all opportunities are maximized – whether that be ensuring each new client enquiry is given the best chance to convert or ensuring that any complaints are handled as effectively as possible
Build a supportive team culture for all individuals, motivating and inspiring the team to reach their potential whilst also encouraging personal responsibility and ownership
Onboarding of new starters, designing and delivering training while ensuring it is embedded effectively
Actively look for opportunities for improvement from all team members, using data to help analyse their performance
Daily team meetings
Weekly 1-2-1 check-ins
Monthly individual TC performance reports
Biannual performance reviews
Training sessions and resources
Complaint handling escalations where required

About you:
Proven leadership ability, whether gained in a personal or professional capacity
Sales experience, ideally in travel or a B2C environment
Complaint resolution skills
Strong coaching skills; ability to guide and coach others to fulfil their potential
Excellent IT skills, particularly knowledge of CRMs or similar
Strong interpersonal skills, able to establish rapport and build relationships quickly and effectively
Excellent communicator, able to adopt style and approach to suit different audiences/contexts
Strong teamwork skills, and an understanding of successful team dynamics

Benefits:
25 days A/L + BH (Rises to 28 days)
Birthday day off
3% employer pension contribution
Employee Assistance Program
Enhanced parental leave