Sales Team Leader (Inbound)

Would you like to work for the UK Contact Centre of the year 2023?

We have the pleasure of recruiting for this long established and recognised market leader within the in UK & Europe. As part of their continued success and growth ambitions they are looking to recruit a high performing and driven Inbound Sales Team Leader to join their award winning team.

If you set a high benchmark, are ambitious and driven to grow your career then we want to hear from you. Please read the requirements below and apply now.

What will you get?

• Salary: £31000 - £40000
• Monthly & Quarterly bonus – Uncapped – Current TL’s earnings between £800 - £1500 per month on top of basic salary
• Hours of work – shifts will be within the hours of 8am to 8pm Mon-Fri with occasional Sat (2 in 7)
• Flexible hybrid working arrangement – approx. 1 to 2 days in office
• Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
• Private Medical Insurance Scheme with AXA PPP Healthcare
• 25 days annual leave plus the option to purchase an additional 5 days pro rata
• Life Assurance (4 x salary)
• Fee Protection Plan
• Salary Finance: an online portal offering lending and saving facilities, financial wellbeing and support services
• Health Cash Plan: essential health care access, including a 24/7 virtual doctor
• Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
• Corporate Discounts

What are we looking for?

• Essential: A high performing Inbound B2C Sales Team Leader from a commercial blue chip contact centre environment
• Someone that sets a high benchmark – proud of their results – is confident in their ability and wants to grow
• Stable work experience, evidence of drive and ambition to grow as a manager
• Experience gained from a regulated contact centre environment
• A talented people manager and coach – passionate about your people and drives others to success
• Able to recognise and manage poor performance and behaviour
• Exceptional communication skills; written and verbal

What will you do?

• Key point of contact for your team – providing consistent leadership, coaching and support
• Drive incremental growth and increased sales performance across your team and department
• Recognise and address under performance and behavioural issues across team
• Setting and driving performance to exceed Sales and engagement KPI targets
• Organise staffing levels to ensure effective cover to meet customer demand
• Handling of complex queries and complaints
• Improve performance by raising efficiency levels
• Recording statistics and the performance levels to drive improvements
• Liaising with supervisors and manager to review the performance of staff and identify training needs

How to apply?

• Apply to this position by sending your CV ASAP via the apply function below

Reference ID: RRTL

Job Types: Full-time, Permanent

Salary: £31,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Flexitime

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: Hybrid remote in Nottingham, NG2 3AJ

Reference ID: RRTL