Sales/Customer Service Coordinator

An industry leading manufacturer based near Worthing, is looking for an ambitious Sales/Customer Service Coordinator. 

The successful Sales/Customer Service Coordinator will be responsible for ensuring sales growth and meeting targets, by encouraging new sales opportunities and maintaining and improving relationships with all customers by providing a first-class service. Additionally, you will ensure the company obtains as many orders as possible by handling incoming orders efficiently and profitably.

Sales/Customer Service Coordinator Key Responsibilities include:

• To ensure all customers receive a first-class service, delivered in a professional and timely manner.
• To liaise with customers and manufacturing departments ensuring a rapid problem-solving service is maintained and any issues are resolved promptly.
• To ensure that all enquiries are received and dealt with quickly and directed to estimating regularly to ensure that quotations are issued within 2 weeks of receipt.
• To answer customer progress queries, highlighting any problems and dealing with them accordingly to resolve the issue. 
• To liaise with the manufacturing departments.
• To ensure the processing of customer orders/ schedules/ invoices are dealt with within 7 working days, and that any issues are escalated/ resolved as needed.
• To prepare and provide all relevant statistics including forecasts, customer country and value analyses, enquiry and quotation reports, and prices lists.
• To liaise with the local HM Customs & Excise office, ensuring the classification and documentation requirements are prepared correctly for exportation of goods.

Candidate Requirements

• Degree educated
• Strong IT skills - including Excel and proficiency in Microsoft Outlook, Word and Powerpoint
• Previous customer service experience
• Excellent communication skills - able to build rapport with clients and negotiate effectively
• The ability to work in a fast-paced environment and prioritise your own workload
• Demonstrable experience of working as part of a team
• Ideally some experience in a sales and target-focussed environment - advantageous
• Experience of working in a manufacturing environment - advantageous

Benefits:

• Competitive salary
• 25 days holiday
• Unrivalled flexibility
• Free parking