Salesforce Product Manager

We are William Reed.

We are the leading expert in the global Food & Drink industry.

From manufacturing through to retail and hospitality - we provide the inspiration, insight and connections to power our customers’ success.

We have offices in Gatwick and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company’s current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Crawley office and to work remotely for the rest of the week.

We are looking for a Product Manager with a combination of technical expertise, business acumen and project management skills. As the Salesforce Product Manager you will own the end-to-end product strategy and roadmap for Salesforce and related systems. This is an exciting opportunity to lead on the development and enhancement of Salesforce products within William Reed, delivering the business benefits and value drivers as set out in the original business case.

The Salesforce Product Manager will:

• Work with the salesforce leadership team - to be a technical lead in creating a clear strategic vision for how the system is designed and used.
• Build good relationships with salesforce users and stakeholders and listening to their business requirements - and turning those requirements into technical specifications that are consistent with the overall strategic vision - whilst defending and reinforcing that vision at all times.
• Work with users and the salesforce leadership team to create a roadmap for future development.
• Create technical user stories based on gathering requirements from users and turning these into formal technical specifications.
• Vendor-manage the relationship with Salesforce partners (Pracedo and Salesforce), acting as the primary day-to-day contact, owning contract details, and managing budget and costs.
• Manage the small, skilled team of Salesforce system administrators.
• Work alongside the project management team, taking ownership of small change requests, or working with a full project manager if required on larger scale projects projects.

• Extensive experience in the Salesforce ecosystem, with a proven track record of driving client-side projects focused on enhancing the overall customer experience, particularly in CRM, Sales Order processing, Sales Cloud, CPQ, Billing, and Salesforce Engage.
• Experience as technical lead on Pardot, Sales cloud, CPQ and billing projects.
• Change management, building relationships with users of all types and influencing them towards a common goal.
• Proficient in monitoring performance and adoption of Salesforce products to make data-driven decisions that optimise product performance.
• Expertise in establishing and enforcing governance policies to ensure the responsible and secure use of the Salesforce platform.
• Project management skills
• Good broad technical skills including knowledge of how salesforce interfaces with other applications within an overall digital environment (i.e., interface to Sun or power BI).
• Ability to gather broad business requirements and create technical specification documents.
• Effective relationship management, encompassing strong team leadership and communication skills with diverse stakeholders.

Company Benefits Include:

• 25 days annual leave in addition to bank holidays- increasing by one additional day after 6 years, up to a maximum of 30 days.
• An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our "MeDay".
• A volunteer day to take for supporting a chosen charity and giving back to the community.
• Opportunity for hybrid working
• Contributory Pension
• Life Assurance Scheme
• Group Income Protection
• Enhanced family-friendly leave pay entitlements
• Wellbeing benefits, including: A health care cash plan, Employee assistance programme and a 12-month wellness calendar for company-wide health, wellbeing, diversity & inclusion awareness dates.
• Cycle to Work Scheme
• Electric Car Scheme

We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.