Salesforce Technical Business Analyst

Technical Business Analyst (Salesforce)

Role: Technical BA (Salesforce)

Location:Liverpool/MK/Manchester

Experience: 5+ Years

Work Mode: Currently Hybrid (3 Days WFO every week)

Job Description:

This role is responsible for the management and development of salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity. This role needs to demonstrate strong knowledge in business process and able to document business requirements. This role will oversee the Salesforce team, will be adaptable and embrace change, as well as having a competent technical understanding so that you are able to support the team and platform. A vital part of the role will be training Salesforce users across the business and being the salesforce champion.

Responsibilities: -

Consult and liaise with stakeholders to gather and confirm business requirements

Analyze and consolidate information to develop solutions to ensure business requirements are achieved

Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts

Provide expert support to key stakeholders in managing system and process changes - Produce functional, technical and system design documentation

Create test scenarios for applications and enhancements, ensuring functional requirements are met Facilitate testing of new Salesforce functionality rollouts

Develop complex reports and dashboards to support the delivery of business key metrics.

Deliver effective training modules and user guides

Identify and develop super user knowledge and capabilities across the business

Interact with third party vendors and developers where appropriate

Competencies:

MBA degree or equivalent

Salesforce Certified Administrator (ADM201)

Experience in financial projects with salesforce

12+ months Business Analyst experience

Excellent knowledge of the full SDLC

Proficient MS Excel, Word, PowerPoint and Visio user

Extensive experience in data modelling, process mapping and specification documentation

Experience facilitating workshops and discussion sessions

Experience in developing, implementing and maintaining system processes and procedures

Experience in creating business cases for technology-related solutions

Additional knowledge, Skills and Abilities:

Excellent communication and interpersonal skills

High level problem solving and analytical skills

Active listener with the ability to think strategically, solve problems and negotiate

Strong ability to engage and influence stakeholders, at all levels across the business

Ability to build and maintain effective working relationships with stakeholders

Superior organization skills including outstanding accuracy and attention to detail

Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines

A ‘can-do’ and ‘go-getter’ attitude