SC cleared Hardware & Technical Assessment Engineer

JOB TITLE: Hardware & Technical Assessment Engineer
SITE: Aldermaston, Reading
SALARY: 28.5k - 34.5k DOE
7-5 working hours
Holding SC and eligible for DV clearance is must
ROLE OVERVIEW:
Main responsibilities:
We are looking for a customer focused and enthusiastic Hardware & Technical Assessment Engineer. The applicant should be technically competent, possess good written and verbal communication skills.
The Hardware & Technical Assessment Engineer role will comprise of the below
* The imaging of Laptops/desktops for deployment to customers and internal break fix teams.
* Assessing the technical requirements against customers' requests & liaising with suppliers for availability and quotes
* Evaluating new desktop equipment and recommending additions and amendments to the hardware catalogue
* Physical warranty and non-warranty repairs to faulty stock.
The role will need to take into consideration of security requirements at the customer at site.
Behaviours
* Champion teamwork and knowledge sharing
* Be professional, positive and have an aptitude of solving problems and delivering service improvement
* Be politically savvy and understand the stresses and priorities of our customers
* Demonstrate good organisational skills, reliability and conscientiousness
* Able to work under pressure and use your own initiative
DETAILED JOB DESCRIPTION:
* Assess and coordinate requests for non-standard desktop hardware
* Engage with client support teams to evaluate security restrictions, and with external suppliers for pricing
* Provide desktop hardware recommendations to the customer based on their business requirements
* Ensure all requirements are recorded and agreed with end users prior to quotations being provided
* Evaluate new desktop equipment and provide recommendations to the business leads
* Process quotation requests within SLA, escalating to the Team Lead and Service Line Lead in advance of any potential breach
* Build standard and non-standard desktops within the agreed Service Level Targets
* Undertake the facilitation and physical repair of both warranty and non-warranty desktop equipment
* Ensure all tickets are managed in accordance to agreed best practices on the account and all activity and customer communication are recorded in the ticket.
* IT Asset Management
* Own and maintain a set of processes, knowledge articles and work instructions for the Hardware & Technical Assessment function.
* Stock Audits on an Ad-hoc basis when the business requires.
* Adhere to customer policies and procedures at all time's
ESSENTIALS SKILLS/QUALIFICATIONS:
* Technical understanding of Desktop/Laptop hardware
* Experienced in fault finding and hardware break/fix repair
* Excellent customer service skills
* Excellent verbal and written communication skills
* Basic knowledge of Active Directory and SCCM
* COMPTIA A+ or competently answer technical questions on interview
DESIRABLE SKILLS/QUALIFICATIONS:
* (MCP) Microsoft Certified Professional
if you have the skills required, apply now
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