Role: Scrum Master- ServiceNow
Duration: 6 months
Location: Remote (travel to Salisbury on occasion)
Clearance: MUST have SC
Rate: £550 - £600 pd inside IR35
Role Overview
We are looking for an experienced ServiceNow Team Leader / Scrum Master to join and lead a large-scale transformation journey that has at its core an on-premise ServiceNow deployment incorporating multiple ServiceNow modules. This includes oversight of projects implementing Service Management, Enterprise Asset Management, SPM and "ground up" Now based development.
Responsibilities
- Designing and planning the work plan, monitoring progress and resolving issues including support to the platform.
- Liaising with all key stakeholders, and providing regular progress updates.
- Continuously working with the customer and the change team to ensure the correct solution is being built.
- Delivering success and continuous improvements to products and business services.
- Ensure support and change teams adhere to agreed Service Management standards.
- Work with product owners and SMEs to ensure objectives are interpreted accurately by the change team.
- Oversee progress by monitoring epics and backlogs across the project portfolio.
- Collaborating with stakeholders, project leads, and architects to ensure delivery is on-track and issues are resolved in a timely fashion.
- Understand and communicate the inter-dependencies of the projects and be able to articulate where the priorities for the ServiceNow change programme reside.
Background and experience:
- Equipped with a proven track record managing and delivering ServiceNow implementations.
- Able to manage geographically dispersed teams.
- Deep understanding of ITIL processes such as Incident, Change and Problem Management.
- Able to apply a customer-focused approach to work.
- Equipped with interpersonal skills that enable you to quickly build relationships and drive initiatives forward at the highest levels of the business.
- A strong leader with excellent team-building skills and the ability to lead multiple multi-discipline teams.
- Able to articulate complex information in a clear and understandable way to both technical and non-technical stakeholders including at board level.
- An excellent written and verbal communicator.
- UK National with no dual nationality holding current SC clearance.