Scheduler / Service Coordinator

Service Coordinator

Kingswinford

26,000 - 28,000

Permanent full-time office based

We are currently looking to recruit a skilled Service Coordinator to support the service manager and aftersales department. Using modern software the individual will need to schedule a team of engineers across the country for both planned and reactive maintenance and installation projects, ensuring all jobs are completed efficiently, on time and profitably. You will arrange reactive work within the customers SLA times to ensure compliance and be able to manage customer expectations by giving them realistic updates.

You will provide first line support for customer and engineer issues and support the service manager in all aspects including reviewing departmental KPIs and reports on a regular basis.

We are searching for a candidate with excellent customer service skills and strong organisational abilities who can bring energy to the team.

Duties

• Making and receiving telephone calls

• Chasing outstanding customer quotations for repairs

• Managing the work of a team of field-based engineers in line with planned and reactive requirements

• To work alongside both the internal and external team in a professional manner

• Liaise with employees at all levels across all departments of the business

• Help to deliver departmental KPIs on a regular basis

• Create monthly service reports

• Ensuring that company policies and procedures are adhered to

• Show positivity in your work, the company and your colleagues

• Invoicing work to customers on time and accurately

• Involvement with our CRM and support system supplier meetings to improve systems and processes.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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