Scheduling Administrator

We have a fantastic opportunity for an experienced scheduler / coordinator to work for a large National maintenance and FM contractor.Working on a contract that delivers maintenance to the defence estate (Army/ RAF bases), you will be involved in working with the maintenance engineers who survey and upgrade the housing provision for service men, women and their families. You will be dealing with all response, void and Planned Preventative Maintenance tasks and ensuring they are correctly appointed within contractual time frames.You will be responsible for:
•Liaising with service families regarding their maintenance issues and then the Supply Chain engineers to confirm availability of appointments when booking follow-on work with families.
•Adhere to Security and Fraud prevention policies, processes, and systems.
•Monitor the completion of move-in preparation works and highlight any concerns with completion to the Customer and Community Engagement Officer.
Ensure all tasks are accurately recorded and highlight areas for improvement.
•Monitor resource levels as required to meet appointment demand and assist with forecasting.
•Ensure compliance with GDPR Regulations and Comply with the Organisation's Equality Policy.
•Responsible for ensuring H&S standards are achieved throughout the contract.
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This role will also support both local and business zero carbon programmes, working towards zero carbon in a strategic and lean manner as and where it is appropriate.
What makes this role unique is the opportunity to communicate and negotiate with and influence families understanding the challenges of Service Life and ensure families feel valued and supported.
This role will involve passing security clearance at BPSS level, so if you have previous clearance, that would be advantageous. You have to have been resident in the UK for 5 years.About you• The location is important, you must be able to drive to MOD Donnington TF2 8LS , and every so often you will be asked to be on call. This will be paid £280.00 between 6pm and 7.30am. This is on top of your hourly rate. This will be for any emergency housing issues ie gas leaks, water leaks to pass info to Engineers.• Must have strong IT skills - excel essential.• Database management , scheduling and good customer liaison skillsExperience of working within a building / construction/ maintenance organisation in a back office capacity is welcome.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #