Scheduling Assistant

Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people.

They are looking to recruit a highly organised Scheduling Assistant join the scheduling team at their Bristol office.

You will be joining a busy team who are responsible for installing and maintaining a new generation of Smart Meters across the UK - clever technology that enables a range of businesses to manage their energy use.

Salary: £25,000 to £28,000

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location: Bristol, Office/Hybrid, hybrid working available after training (2/3 days in office /home working)

Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!

Interested? Here’s more …

This role will primarily involve contacting the businesses portfolio of commercial customers to arrange Smart Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficiently arranging appointments for engineers within your region - considering travel time, engineer skill/authorisation levels and customer demand.

What will your working week involve?

• Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
• Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
• Efficient scheduling of appointments into engineer’s diaries
• Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
• Working to set performance targets
• Using initiative to resolve scheduling and associated issues that occur within the team
• Ensuring scheduling is in line with service level commitments and requirements
• Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
• Being a part of the broader Scheduling team, working towards hitting and surpassing company KPIs

What you’ll bring:

• Up to 2 years’ experience in associated field - desirable but not essential
• Knowledge of Meter Operators (MOP) - desirable but not essential
• Excellent Customer Care skills
• Excellent communication skills
• Good interpersonal skills
• Good MS Office knowledge
• Strong multitasking skills
• Strong problem-solving skills

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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