Scheduling Coordinator

About The Role
As a Scheduling Coordinator you will proactively maintain a high level of organisation while working to tight timescales. The successful candidate will monitor, control and manage the scheduling work and planning of the technical workforce’s days. The role requires assertiveness to ensure activities are closed down effectively and plays an essential part in the Emergency and Maintenance Meter installation process we operate on behalf of our clients. The role includes both inbound and outbound calls, supplier and customer facing contact, and emergency calls from customers that require immediate attention and escalation.
At Morrison Data Services we encourage our employees to progress and grow with us in to Senior Scheduling team members.
This role is home based. You will be contracted to work 40 hours over 7 days on rotation between 03:30-midnight Mon-Fri and 08.00-midnight on weekends.
What you'll do:
- Ensure Meter Worker’s schedule is maximised and the jobs are completed in the required timescales
- Ensure Meter Worker’s are utilising hand held tablets to accept, progress and close jobs
- Liaison with Meter Worker’s and Field Manager’s where deviations are identified
- Customer facing communications to customer where changes occur to the appointment schedule
- Daily jeopardy management in line with contractual obligations
- Appropriate and timely raising of conflicting priorities to Scheduling Managers with view to process resolutions
- Management of emergency and unassigned tasks
About you: - Highly organised and able to prioritise
- Good judgement and able to make good decisions in limited timescales
- Exceptional telephone manner
- Analytical, able to see the best way to prioritise
- Strong problem-solving abilities
- Desire to develop and progress within the organisation
About The Company
Who we are?
M Group Services is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead! We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.
Energy Retail Division is a part of M Group Services, a £1.8 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Services have been one of the Times 100 Top Track Companies for the last three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.