AddressWe have an exciting opportunity for a people-focused individual to join us as a Scheme Manager where you’ll manage two schemes that are home to our older residents!
This is a part time role working 30 hours per week, Monday-Friday, onsite across two thriving schemes; you’ll spend 20 hours per week at Fernleigh Court in Solihull and 10 hours per week Lydon Court in Sheldon located nearby.
As the Scheme Manager, you'll be responsible for the day-to-day management of the scheme, including, but not limited to:
- Ensuring a consistently excellent housing management service is provided, including ensuring that repairs, grounds maintenance and environmental contracts are delivered to a high standard.
- Ensuring the scheme is safe for customers by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
- Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.
Here's what a current Scheme Manager (Retirement Living) says about their being part of the team: “I enjoy working at Midland Heart because they value their staff. There are many benefits that come with working here as well as a great deal of opportunities to grow within your role".
Our ideal candidate? We’re looking for a customer focussed individual who is passionate about delivering a brilliant service and is able to adapt their communication style to engage a variety of residents. Your application will also demonstrate:
- Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
- Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
- The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
- Excellent communication skills, both verbal and written, with the ability to engage customers and internal and external stakeholders.
- Level 3 Housing Management qualification or the willingness to work towards one.
As you’ll be working across two schemes, you must be willing and able to travel and work onsite at Fernleigh Court and Lydon Court.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome colleagues from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.
Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
Suitable applicants will be invited to take part in an assessment shortly after applying, assessments for the role are planned for Monday 25th March 24. We reserve the right to halt recruitment activity for this role at any stage.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
