Scheme Officer

We have an opportunity for a Scheme Officer to join our team covering our Housing for Older People Schemes.
You'll manage your own diary and be able to work flexibly, this could be from home, the local Sovereign office in Newbury or the onsite scheme offices in Basingstoke, Whitchurch and Overton.
This is a full time permanent role.
The starting salary will be £23,100 - £28,000 depending on experience.
The role
As a Scheme Officer you will be part of a small team ensuring that our Housing for Older People Schemes are safe, compliant and an enjoyable place for our customers to live. You'll take a proactive approach to health and safety, managing a programme of routine checks on the buildings and raising orders for works with our Property Services team.
You will work directly with our customers to ensure they have successful tenancies, answering and managing customer queries including signposting them to the wider team or external agencies. You'll be responsible for maintaining high quality notes and data in our customer and careline systems, managing a small caseload to achieve this.
What we are looking for:
Experience of working in a housing environment
An understanding of the importance of building safety and compliance
Excellent customer service and people skills
Strong administration and time management skills
Experience of using computer systems, for example Microsoft Office
The ability to establish, develop and maintain effective working relationships with work colleagues, contractors and partnering agencies
A full UK driving licence and access to your own transport.
A DBS check will be undertaken for the successful candidate.
What we can offer you
As a member of the Locality Team you'll be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
£450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available
About us
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG – an organisation that takes the best of both and makes it even better
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.

Proud member of the Disability Confident employer scheme