Schools Contact Centre Assistant

Adecco are currently recruiting for a Schools Reception Administrator to join a well-known museum based in South Kensington

Salary: £11.16

Duration: ASAP - 6 months

Contract type: Temporary

WEEKEND WORK

Roles and responsibilities

Primarily for weekend cover, to answer telephone calls and emails from the public during the hours of 9am to 5pm on Saturdays and Sundays. On less frequent occasions, weekdays may also be available to cover leave.

Main Responsibilities

• Ensure all visitors contacting the Museum by phone or email are provided with an excellent standard of customer service
• Answer all calls and emails politely and professionally
• Make bookings and deal with enquiries and complaints in a proactive and timely manner
• Compile clear and well-mannered responses to emails
• Be fully aware of the Museum's entire offer (facilities, events, exhibitions, retail products, educational activities, etc.)
• Process, amend and refund all ticketed events through EPOS systems (currently Galaxy) accurately and following standard procedures
• Aim to increase revenue by upselling events, retail products, promoting Gift Aid, Donations and Membership.
• Build and maintain good relationships with other teams across the Museum and to work in collaboration for the overall success of the Museum and its mission
• Fulfil administrative duties for the Contact Centre, such as paperwork and payment processing (BACS, cheque, card, etc.)
• Be aware of and adhere to operational standards for all duties and responsibilities
• Use telephones, computers and other technology as required, to aid carrying out your duties
• Attend training courses as requested
• Adhere to the Museum's Code of Conduct
• Any other duties appropriate to the grade of the post

If you would like to find out more about this position, please upload your most up to date CV. We will contact all short-listed candidates.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.