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SalaryWe have an exciting opportunity to join our Regulatory Controls team as a Paralegal. Reporting to the Regulatory Counsel, the Paralegal is required to support the legal team to deliver legal services, advice, and support to the business in relation to commissions claims and escalated FOS Complaints to ensure that strategic and business objectives are delivered with legal risks being monitored and controlled.
Responsibilities will include:
To assist in the provision of administrative and legal services for the business.
Drafting business case documents and responses to be provided to the Financial Ombudsman Service (FOS) in response to escalated Commissions Complaints
Preparing legal documents
Collation of documents for external counsel.
Review of case documentation for issued commission claims.
Handling confidential client or case information.
Creating reports for internal stakeholders.
Case Management
Supporting the development of processes and procedures in relation to commissions claims/complaints
Providing support and advice to the business areas in relation to initial commission claims/complaints
Delivery of ad-hoc tasks as directed by the Head of Legal/Legal Counsel
What we’re looking for:
Strong MS Office skills (Excel, Word, Powerpoint)
Excellent verbal and written communication skills with the ability to build relationships internally and externally.
Sound knowledge of the UK regulatory framework, including FCA rules and guidance in relation to Consumer Credit, - (ideally, more specifically Motor Finance).
Ability to work on own initiative
Ability to analyse
Good time management and prioritisation skills
Excellent academic background to include degree (or equivalent)
We have a range of benefits available which include:
Competitive salary of £ 25k - £30k dependent on experience
2 7 days holiday per annum, plus bank holidays
Annual bonus based on personal and company performance
£500 flexible benefit allowance
Generous pension contributions
Employee assistance programme
Enhanced family friendly policies
Sharesave scheme
Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Local retail and high street brands discounts
Equal Opportunities
Santander Consumer Finance are an equal opportunities employer. Our customers come from a wide range of backgrounds, and so do our people. By reflecting and celebrating diversity in our workforce, we’ve created an inclusive culture, which adds real value to our business.
When we talk about diversity, we’re not just paying lip service. It’s too important. Everyone here is selected, promoted, and treated on their aptitude and skills to do the job, irrespective of their gender, age, disability, race, religion & belief, or sexual orientation. It’s a culture where everyone counts, in which the diverse range of backgrounds and perspectives makes us stronger and helps us retain talented people and develop them to their full potential.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
