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SalaryPurpose of the role
As an Admissions Sales Assistant at London Zoo every transaction is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors in order to generate the money for us to be able to continue to care for our animals and our ongoing conservation work.
Key responsibilities:
- Your main role will be to support the delivery of on-site sales targets and KPIs, including Admissions sales, Car park sales, Membership sales and Ticket scanning.
- You will also ensure the Admissions areas are presented to the expected standards and ensure that all published ticketing and cash handling procedures are adhered to.
- Takes care in the security and accuracy of all areas of cash handling and customer data. Adherence to GDPR. If any anomalies are detected ensures that the Team Leaders are informed immediately. Escalate any issues to Duty manager when required.
- Assist the Retail department with operations as and when required.
About You
The ideal candidate will have experience in customer service, retail and/or admissions. Previous experience of selling Membership would be an advantage. Working as part of a team, with a desire to give our guests the best possible start to their visit. You will have a positive and flexible approach, being able to adapt your style and respond to visitor needs.
This position requires you to work weekends, Bank Holidays and be available for additional shifts as required.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.
We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.
About Us
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.
What do we offer?
At ZSL, we are proud of our approach to employee benefits. Our benefits include:
- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages
