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SalaryThe role
Providing a first-class service to visitors to the Royal Zoological Society of Scotland’s Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
NOTE: Expected start date 1 June 2024 for a period of 3 months.
Some of the things you’ll do
Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
Work closely across relevant teams to deliver and support an agreed range of activities and events
Support the wider discovery and learning team in their engagement activities.
Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we’re looking for:
Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
Knowledge and understanding of what makes five-star customer service
Abilty to adapt and tailor delivery of messages to diverse audiences
What you’ll get in return:
Starting salary between £21,255 – £21,755 (offer based on experience) per annum / pro rata
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.
Application Deadline: Monday 01/04/2024
