Seasonal Parks And Leisure Ranger

Seasonal Park Ranger, 37 hours per week, fixed term contract, 20/04/2024 – 19/09/2024

Salary: £13.06 or £13.21 per hour (depending on experience), plus annual leave and bank holiday entitlement. PAY AWARD PENDING

An exciting opportunity has become available to join a team dedicated to delivering a high level of customer service at parks’ facilities across the borough.

Your duties will include unlocking and security of parks, regular patrols and maintaining a safe environment for visitors. You will be highly visible and proactively engage with members of the public, event organisers, community groups and sports teams.

In addition to these duties, you will assist with the day-to-day operation of seasonal facilities including the Stoke Park Visitor Point, paddling pool and Chantry Wood campsite.

With excellent verbal communication skills, you will be able to interact with members of the public in a tactful and diplomatic manner. You will be flexible and reliable with the ability to work alone and prioritise workloads. You will be required to keep written records and ensure that administrative tasks are completed in a timely, efficient and accurate manner.

To be successful as a Park Ranger, candidates should be professional, polite, and committed to delivering a high level of customer service. You must feel confident to challenge the misuse of facilities, complete general administration tasks and have good time management skills with the ability to work to fluctuating demands.

Hours of work:

The Ranger Team operate seven days a week. Successful candidates must be available to work a varied shift pattern, including early mornings, evenings, weekends and bank holidays. Typically, shifts are either 7am – 1pm or 2:30 - 8:30pm. However, hours do vary and all staff are expected to work a combination of both early and late shifts.

Interviews:

Shortlisting will be undertaken as applications are received. The vacancies will be closed upon successful appointment. If you do not receive an invitation for interview, please assume you have not been shortlisted.

CVs be accepted without a completed application form.

Job profile

Key accountabilities:

• Be a positive presence in Parks and open spaces
• Represent Guildford Borough Council, reporting incidents, challenging misuse, preventing damage, removing hazards, and reducing risks to maintain a safe environment
• Be the first on-site point of contact for the public within Parks and countryside sites. Deal with customer enquiries and emergencies, ensuring full and accurate records, and timely follow-up of enquiries
• Ensure park facilities are clean and litter free, removing risks to public health and safety; such as broken glass or litter
• Ensure that sites are opened and closed to help prevent damage/theft to park facilities
• Be responsible for basic checks of vehicles, equipment and tools; reporting any defects and completing necessary documentation
• Manage sport facilities, issue tickets and sports equipment. These duties include basic operation of the paddling pool in Stoke Park to the standards required as per the National Pool Plant Operators qualification (training provided)
• Maintain an efficient working relationship with internal Guildford Borough Council departments and external partners
• Drive and be responsible for Guildford Borough Council vehicles
• Any other duties of a similar nature, as may be requested by management

Key skills and requirements:

• Full, clean UK driving licence
• Reasonable level of fitness to walk around Parks and open and lock sites
• Committed to delivering excellent customer service
• Self-motivated with the ability to prioritise workload, especially when lone working
• Good communication skills with the ability to engage with a wide variety of people
• Confidence and professionalism to challenge inappropriate behaviour and misuse of facilities
• Ability to understand and implement operational procedures and risk assessments
• Good problem-solving skills with the ability to address a range of practical and social challenges
• Good team working skills
• Good organisational skills with the ability to work un-supervised

Benefits include:

• Generous annual leave allowance
• Full training
• Pleasant outdoor environment
• A supportive Employee Assistance Programme

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town’s geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

Job Types: Part-time, Fixed term contract
Contract length: 5 months

Salary: £13.06-£13.21 per hour

Expected hours: 37 per week

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Reference ID: 10722