AddressAbout this role
Are you interested in building innovative technology that shapes the financial markets? Do you like working at the speed of a start-up, but want to tackle some of the world’s most sophisticated problems? Do you want to work with, and learn from, hands-on leaders in technology and finance?
At BlackRock, we are looking for a Support Engineer who likes to innovate and tackle sophisticated problems. We recognize that strength comes from diversity, and will embrace your unique skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual.
With over USD $8 trillion of assets, we have an exceptional responsibility: our technology empowers millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being.
Being a developer at BlackRock means you get the best of both worlds: working for one of the most sophisticated financial companies and being part of a software development team responsible for next generation technology and solutions.
The position is for a Support Engineer within the Investment Systems Development team. Investment Systems is a team within the Aladdin Product Group and are responsible for technology utilized by Researchers, Portfolio Managers, Traders, Risk Managers, Compliance Officers and Investment Operations. More specifically the role is in our Securities Lending team, who are responsible for development and support of the global Sec Lending platform.
You are:
Curious and eager to learn new things, with a healthy disrespect for the status quo
Willing to embrace work outside of your comfort zone, and open to guidance from others; you make mistakes but learn from them
Passionate about technology, with personal ownership for the work you do
Data-focused, with an eye for the details that matter to solve the problem
We are:
Passionate about building quality software and scaling technology to meet the needs of tomorrow
Building solutions for BlackRock and over 100 organizations who use our technology
Developing high tech software products and offering best in class service to our clients
Committed to open source and contributing back to the community.
Writing testable software every day, with a focus on incremental innovation
Role responsibilities:
Technical Application support Engineer to work with Trading desk, Operations and provide analysis and understand issues to provide solutions / resolutions in a timely manner
Serve as the primary support person on the front line, supervising all application services and implementing corrective actions for incidents
Analyse and coordinate resolution of data-related production issues
Maintain adequate communication with clients and IT management, act as liaison between business, vendors, and other support teams
Manage incidents and service requests as they related to Trading, Operations and Analytics to maintain a stable production environment
Partner with Business, Application Development, and Infrastructure teams to identify, solve issues and manage incidents/ requests to closure.
Call out issues when required to ensure timely resolution. Become main point of contact for reporting and data issues and requests.
Develop relationships with other Development team & platform operations groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept always updated
Will be expected to review production stability & product inquiries and generate month end reporting and compile areas of improvements, etc
Help with production deployments of both application & infrastructure when needed
Documentation of production applications and infrastructure
Experience Required:
5+ years of IT or Application support experience in development or support related roles
Desirable: Application development background in the financial/banking domain (preferably in the Asset Management)
Technical / Business Skills & Knowledge:
Experience with many of the following: Unix, Java, Sybase, Autosys, Informatica-ETL
Great understanding of the Java framework
Great understanding of the Open Architecture / API's
Experience in writing / trouble shooting SQLs
Experience in distributed / trading application support
Ability to work in a fast-paced environment and handle partner concerns.
Business knowledge of Finance domain preferred
Excellent oral and written communication skills, business writing skills
Very good analytical and problem-solving skills
Solid understanding in real-time and batch support process
Highly motivated team player, detail oriented and self-driven
Experienced in supporting clients in financial domain
Very good communication skills
Desirable:
Support of Trading application
Hands on Java development & Azure Cloud experience
Experience with batch Jobs support & exposure to Autosys environments
Good Knowledge/prior experience in Client reporting products/applications
Knowledge in ITIL, Ticketing systems and SDLC
Understands Global operating model
Special Circumstances:
Staff may occasionally need to be on calls with other regions (e.g. EMEA, APAC) in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, Failover etc.).
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
