Security Monitoring Apprenticeship

We have some amazing Apprenticeship opportunities for people with a passion for helping others to start a career as an apprentice within Security Monitoring. No experience, what we ask is that you have a passion to learn, with energy and drive to get things done.

We will provide you with full training and support you will require to be a success in the role. You will be enrolled onto the Security Control Room Apprenticeship, which is 12 months (with an additional 3 months for the end point assessment) and assigned a coach to provide guidance and support. This apprenticeship is all on the job, with no requirement to visit local college.

Who we are…

At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.

We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms. This role will be based at our Security Operations Centre located in Milton Keynes MK17 8LX

Salary: Starting at £24,500 with incremental increase upon completion of training modules and subject to performance, competency, absence record etc. We are proud to be a Real Living Wage employer.

Shift pattern: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off). We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM

What you will do…

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
• Manage mobile alarm call outs and provide solutions in a timely manner.
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly.
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
• Ensure that all systems/databases are updated in a timely and accurate manner.
• Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services.
• Assistance / coverage during adverse weather conditions and other emergencies.
• Provide standby coverage on all days allocated.
• Provide client reports.

What you will need…

• You must be 18 years+ in age.
• Must have a C or higher grade in English or Math, if not, you can complete your Maths or English whilst on the course.
• Excellent customer service skills - Able to communicate at all levels.
• Willingness to learn.
• Ability to work as part of a team.
• Attention to detail.
• Work under periods of pressure.
• Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
• Decision-making capability.
• Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
• Professional in appearance and attitude.
• Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
• Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
• A flexible approach to working hours including the requirement for covering of holidays and sickness.

Owing to the nature of the position, it is necessary to carry out security and financial screening of all prospective employees prior to commencement of employment which involves verification of employment and residence.

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global