Company

Cambridge University HospitalsSee more

addressAddressCambridge, Cambridgeshire
type Form of work- Full-time
salary Salary£22,816 - £24,336 a year
CategoryCustomer Service

Job description

Main area
Corporate - Security
Grade
Band 3
Contract
Permanent
Hours
Full time
Job ref
180-F-243093
Employer
Cambridge University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Addenbrookes Hospital-Division Corporate
Town
Cambridge
Salary
£22,816 - £24,336 p.a. pro rata
Salary period
Yearly
Closing
18/04/2024 23:59

Job overview

An exciting opportunity has arisen for a Security Officer to join the Security Team.

You will have a group and individual responsibility for defined aspects of the service and will ensure that your contribution is positive and beneficial in helping Trust Security, Capital Estates and Facilities Management and other departments of the Trust to fulfil the Trust’s overall objectives.

You will contribute to the work of the Security Service with the guidance of the Security Management Team to ensure that the Security Service meets agreed standards.

You will be the initial responder to all security incidents, resulting in the need for a physical presence to support and protect Trust staff, property and patients.

You will have a responsibility to action tasks when assigned to you, ensuring a proactive and professional approach.

Main duties of the job

The role of a Security Officer is to support the Trust Security department in the delivery of security services to the Trust.

Provide direct immediate response to all Trust security incidents, managing the situation as the first responder, and making assessments for wider escalation in keeping with a security and healthcare environment.

Be involved daily in high level impact and intense situations, requiring the regular use of conflict management and physical intervention, resulting in a physical and mentally demanding role.

Provide a security presence by undertaking regular patrols, both externally and internally, around the Trust, interacting with site users, observing for any suspicious activity, and undertaking dynamic risk assessments of the situation to deal with as appropriate.

Responsible for maintaining a professional approach to their work and responding in a rapid manner to all security and emergency incidents.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

24 hour shift pattern; rota shift 4 x 12 hour days, 4 x days off, 4 x 12 hour nights, 4 x days off

The advert will close at midnight on 14th April 2024.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria

    Standard level General Education

    GCE / CSE / GCSE or equivalent

Desirable criteria

    Customer Service NVQ Level III

Experience

Essential criteria

    Significant Customer Service experience

    Shift work – 24/7 service

    Working under pressure

    Working in a physically and mentally demanding role

    Working within a large and wide spread environment requiring high levels of fitness

    Working in the public sector

    PC literate (Word, Excel, Outlook)

Desirable criteria

    Close working relationship with police

    Working in a hospital environment

    Security controller experience

    Working within an environment with large volumes of technical security systems

    Experience of working with NHS systems

    Knowledge of law

    Knowledge and understanding of Cyber Security

    Knowledge of Medical Terminology

    Knowledge of the Security sector

Knowledge

Essential criteria

    Understand the complexities of the role

    Knowledge of security industry

    Knowledge of the security sector

    Understanding of confidentiality and data protection (GDPR)

Desirable criteria

    Understanding of Health and Safety

    Knowledge of the Trust

    Knowledge of the NHS

    Knowledge of law

    Knowledge and understanding of Cyber Security

    Knowledge of Medical Terminology

    Knowledge of the Security sector

Skills

Essential criteria

    Ability to retain information

    Ability to adapt with change

    Physically fit

    Able to work on own initiative or under direction as appropriate

    Confidentiality and discretion

    Ability to prioritise own workload and multi-task

    Excellent written and verbal communication skills

    Negotiation and influencing skills

    Organisational ability

    Ability to establish effective relationships at all levels of the organisation

    Motivated and able to work autonomously or in a team

    Adaptable and resourceful, able to work under pressure

    Strong interpersonal skills and a good team player

    PC Skills including Microsoft Office Applications

    Ability to mentor new staff to the department

    Excellent CCTV skills

    Understanding of all; legislations, guidance and current protocols

    Ability to manage high impact situations, understanding demand on physical and mental wellbeing

Desirable criteria

    Ability to examine information and present options

    Ability to investigate crimes and carry out report writing

    Ability to manage conflict / defuse situations

    SIA Validation and Accreditation (Security Industry Authority)

    Safe guarding and Prevent awareness

    CSAS Accreditation

    Manual Handling

    ACT (Counter Terrorism) training

    Physical Intervention

    Restrictive Intervention

    Conflict Management and Resolution

Additonal Requirements

Essential criteria

    The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

    Must be self-motivated and proactive

Desirable criteria

    Ability to work in a physical and mentally demanding role

    Ability to execute professional behaviour through varied tasks

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.


Further details / informal visits contact

Name
Craig, English
Job title
Security Supervisor
Email address
craig.english2@nhs.net
Telephone number
01223 586606
Refer code: 3151697. Cambridge University Hospitals - The previous day - 2024-04-07 12:40

Cambridge University Hospitals

Cambridge, Cambridgeshire
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