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Form of work
SalaryAbout The Role
A Security Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The Security Officer is the public face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role.
The Security Officer is accountable to the manager for the support and delivery of the security function
Main Duties & Responsibilities of the Role
- Act as an ambassador of LV and seek out opportunities to provide visitors and occupiers with friendly conversation and background information
- Provide a welcoming and professional service to the client, tenants and their guests.
- Ensure that the site is a safe and non-threatening environment for all visitors / tenants.
- Log any maintenance, cleaning or H&S related issues from in and around the building to the helpdesk, liaise with contractors and escort them to the relevant area of the building where necessary
- Ensuring all incidents are managed in accordance with site policies and procedures
- Maintain confidentiality in all aspects of client and staff information.
- Liaising with the on-site Management team by proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times
- Record / log all non-conformances and emergencies with the on-site Management Team
- Deal efficiently and effectively with emergencies including fire and bomb scares ensuring the Management Team is kept fully informed at all times
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices
- Maintain vigilance and highlight / manage unauthorised access.
- Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too
- Provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
