Selective Licensing Officer – Oxford

Salary: £12.32 an Hour

Full-Time (37 hours)

Contract: 12 month fixed term contract with a possibility of perm

Role purpose

• To process applications accurately and efficiently for Selective Licensing 
• To provide a great customer experience to all our customers    
• Take inbound and make outbound calls to assist with application processing 

Role responsibilities and main duties

• Inputting and reviewing data to process applications for Selective Licensing 
• Process applications using agreed procedures and guidance to meet performance and quality targets.
  
• Undertaking regular training as required
• Working with the team to provide excellent customer service by ensuring phone and email cover during the team’s core hours (08:30-17:00 Monday-Thursday, 08:30-16:30 Fridays), and by meeting agreed targets in relation to call-answering.
  
• Pro-actively seek to improve quality in processing, both as an individual and supporting others in the team to do so and engaging positively with feedback when provided.
  
• Liaising with colleagues and external customers to resolve queries
• Complete work as allocated by senior staff, prioritising where needed to ensure that agreed targets are continuously met, escalating when appropriate.
  
• Follow all Council procedures in respect of customer feedback, including complaints
• Carry out any other duty compatible with the overall objectives of the Selective Licensing Team   
• To work collaboratively and in an integrated way with colleagues, other teams and across services, providing support and input where necessary.
  
• To exercise absolute integrity in respect of all confidential matters and the confidentiality of personal and sensitive information. 
• To maintain a safe working environment, ensuring as far as is reasonably practicable that safe working practices are adopted
• To champion Equality, Diversity, and Inclusion to ensure fairness in our approach, that services are accessible to all and to strengthen and amplify the voices of underrepresented groups.
  

Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com